Lead, Customer Service

2 months ago

Grand Rapids, United States D&W Fresh Market Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:
2181 Wealthy St SE - Grand Rapids, Michigan 49506
Job Description:

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do:

  • Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
  • Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
  • KnowledgeableKnowledge of product locations in the store.
  • Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive and well stocked department.
  • Follow all PPE and Safety Guidelines
  • Follow all Food Safety and Cleaning Expectations
  • Follow Guest Experience Guidelines
  • May be assigned tasks in other departments based on customer experience need
  • May be assigned tasks in other departments based on customer experience need
  • Additional responsibilities may be assigned as needed
Here's what you'll need:
  • High school graduate or equivalent (GED)
  • Proficient Computer (email, spreadsheets, etc)
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/ Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

Already Applied?

  • Lead, Customer Service

    2 months ago

    Grand Rapids, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, United States Morrison Industries Full time

    Customer Service Representative MVP is a leading wholesaler of parts for industrial floor care equipment. As part of our customer service team, you will handle virtually any kind of customer requests from basic price quotes on parts to in-depth parts lookups and everything in between! We pride ourselves in our fast and friendly service and anyone joining us...

  • GIRMC Customer Care Assistant

    2 weeks ago

    Grand Island, United States Customer Labs Full time

    Welcomes guests, determines individual needs and responds appropriately. Responsible for arranging for or providing direction/way-finding information or escort/transport to appropriate locations in the facility. Ensures guest safety and satisfaction. PRINCIPAL JOB FUNCTIONS: 1. *Commits to the mission, vision, beliefs and consistently demonstrates our core...

  • Customer Service Representative

    1 month ago

    Grand Rapids, United States Morrison Industries Full time

    Customer Service Representative MVP is a leading wholesaler of parts for industrial floor care equipment. As part of our customer service team, you will handle virtually any kind of customer requests from basic price quotes on parts to in-depth parts lookups and everything in between! We pride ourselves in our fast and friendly service and anyone joining us...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, United States Culligan Full time

    Culligan Kaat's Water Conditioning Grand Rapids, MI PART-TIME CUSTOMER SERVICE REPRESENTATIVE Culligan is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. DUTIES INCLUDE: Effective and polite telephone, communication, and interpersonal skills...

  • Customer Service Representative

    3 months ago

    Grand Rapids, United States Culligan International Full time

    Culligan Kaat's Water Conditioning Grand Rapids, MI PART-TIME CUSTOMER SERVICE REPRESENTATIVE Culligan is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. DUTIES INCLUDE: * Effective and polite telephone, communication, and interpersonal...

  • Customer Service Representative

    2 months ago

    Grand Rapids, United States Morrison Industries LLC Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeMVP is a leading wholesaler of parts for industrial floor care equipment. As part of our customer service team, you will handle virtually any kind of customer requests from basic price quotes on parts to in-depth parts lookups and everything in between! We pride ourselves in our fast and friendly...

  • Customer Service Specialist

    3 days ago

    Grand Rapids, Michigan, United States Millennium Auto Wash Full time

    Job DescriptionBenefits:401(k) matchingEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementBenefits/PerksFlexible SchedulePositive Work EnvironmentCompetitive CompensationCareer Advancement OpportunitiesJob SummaryWe are in search of a Front Desk Coordinator to enhance our operations. This position involves performing a variety of...

  • Customer Service Representative

    3 months ago

    Grand Rapids, United States Culligan Kaat's Water Conditioning Full time

    Culligan Kaat's Water ConditioningGrand Rapids, MIPART-TIME CUSTOMER SERVICE REPRESENTATIVE Culligan® is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. DUTIES INCLUDE: Effective and polite telephone, communication, and interpersonal...

  • Customer Service

    3 months ago

    Grand Rapids, United States SunSource Full time

    Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our...

  • Customer Service Associate

    3 days ago

    Grand Rapids, Michigan, United States Millennium Auto Wash Full time

    Job DescriptionBenefits:401(k) matchingEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementBenefits/PerksFlexible SchedulePositive Work EnvironmentCompetitive CompensationCareer Growth OpportunitiesJob SummaryWe are looking for a Front Desk Coordinator to enhance our operations. This position involves performing a variety of...

  • Customer Service Representative

    3 months ago

    Grand Rapids, United States Culligan Kaat's Water Conditioning Full time

    Job DescriptionJob DescriptionCulligan Kaat's Water ConditioningGrand Rapids, MIPART-TIME CUSTOMER SERVICE REPRESENTATIVE  Culligan® is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location.  DUTIES INCLUDE:Effective and polite telephone,...

  • Customer Service Representative

    3 months ago

    Grand Rapids, United States Patterson Companies Full time

    **Customer Service Representative** **Primary Location** Farmington Hills, Michigan **Additional Location(s)** Grand Rapids, Michigan **Job ID** R100154 ****Job Summary**** Patterson Dental is seeking a Customer Service Representative to join our team! Our representatives are responsible for providing and maintaining a professional standard of service to our...

  • Customer Service Representative

    3 months ago

    Grand Rapids, United States Hello West Michigan Full time

    / Customer Service Representative * Full Time * Posted 9 hours ago EPS Security has been providing security services West Michigan since 1955. What began as a modest, local operation with a handful of employees has blossomed into a multi-state company with more than 200 employees, 4 satellite offices and over 30,000 satisfied customers. Over the past...

  • Inside Sales

    2 weeks ago

    Grand Rapids, United States Steeltech LLC Full time $55,000 - $65,000

    Job DescriptionJob DescriptionPosition Purpose:As a Technical Inside Sales Representative for Steeltech, you will play a crucial role in our company's growth and customer satisfaction by establishing and maintaining relationships with new and existing customers. You will work closely with our direct outside sales team to support our comprehensive range...

  • Appliance Service Technician

    3 months ago

    Grand Rapids, United States Diamond Factory Service Full time

    Job DescriptionJob DescriptionEXPERIENCED APPLIANCE REPAIR TECHNICIANFULL TIME (MONDAY-FRIDAY)START AND END FROM YOUR HOME IN MOST CASESBENEFITS INCLUDE MEDICAL/DENTAL PAY RATE IS BASED ON EXPERIENCEPOTENTIAL SIGN ON BONUS! Do you currently work for an appliance repair company that focuses more on selling service contracts and accessories and less on...

  • Appliance Service Technician

    3 months ago

    Grand Rapids, United States Diamond Factory Service Full time

    EXPERIENCED APPLIANCE REPAIR TECHNICIAN FULL TIME (MONDAY-FRIDAY) START AND END FROM YOUR HOME IN MOST CASES BENEFITS INCLUDE MEDICAL/DENTAL PAY RATE IS BASED ON EXPERIENCE POTENTIAL SIGN ON BONUS! Do you currently work for an appliance repair company that focuses more on selling service contracts and accessories and less on repairing appliances? Do you feel...

  • Customer Service Associate

    2 days ago

    Grand Rapids, Michigan, United States Daniel Vanderlaan - State Farm Agent Full time

    Position OverviewDaniel Vanderlaan - State Farm Agent is in search of a dedicated professional to fill the role of Office Representative. This position is ideal for an enthusiastic individual eager to contribute to the growth of our agency through meaningful interactions and exceptional customer service. If you are a proactive individual who excels in a...

  • Customer Service Associate

    2 days ago

    Grand Rapids, Michigan, United States Daniel Vanderlaan - State Farm Agent Full time

    Job OverviewPosition SummaryA successful State Farm Agent is looking for a qualified professional to fill the role of Office Representative - State Farm Agent Team Member. We are in search of a dynamic individual who is passionate about contributing to our business growth through meaningful conversations and exceptional customer service. If you are a driven...

  • Customer Service Operations Supervisor

    3 days ago

    Grand Rapids, Michigan, United States Veritiv Full time

    Job Objective: The Customer Experience Team Lead will play a crucial role in supporting business unit managers with assessments, training, and staffing initiatives. This role collaborates with customer service teams, sales representatives, and clients to ensure that service expectations are consistently met while focusing on enhancing customer...