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Customer Service Tech

4 months ago

Lima, United States Bon Secours Mercy Health Full time

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

**Summary**

Perform all duties related to the delivering and pick up of HME equipment, will ensure all safety and health guidelines are adhered to.

Will make sure ODOT regulations are being followed.

**Essential Duties and Responsibilities**

1. Will be responsible for all scheduling of deliveries and pick ups of equipment.

2. Coordinates ongoing training activities for team members consistent with department and regulatory bodies guidelines.

3. Completes all required paperwork by the organization and regulatory bodies, FDA, ODOT, OSHA, JC, which includes but is not limited to: route sheets, Hazmats, analyzer logs, delivery tickets, and patient set up forms.

4. Performs daily vehicle inspections and complete logs, as required by OSHA. Maintains vehicle appearance and cleanliness. Reports any vehicle problems to the supervisor.

5. Adheres to the safety/infection control policies and procedures of the organization and reports potential safety/infection control issues. Equipment is bagged and tagged and identified on the vehicles as dirty or clean. Cleans equipment at patients homes or in the vans as appropriate.

6. Performs after hours and weekend on-call services on a rotation designated by the supervisor.

7. Demonstrates behavior consistent with the stated core values of CHP.

8. Protects confidentiality of information.

9. Is responsible to perform all other duties as assigned. Secondary responsibilities: Performed when patient demand fluctuates or when staffing shortages demands it.

10. Cleans and disinfects all home medical equipment.

11. Tests equipment, completes repairs, and maintains records on all equipment as required by the manufacturer.

12. Performs warehouse duties including: shipping, receiving, stocking, inventory counts, and maintaining a clean, orderly and safe work environment

**Qualifications:**

Current valid driver's license in good standing.

High School Diploma or GED

Experience in Home Medical Equipment or related delivery experience that involved customer service preferred

Exerting 50-100 lbs. of force occasionally and/or 25 to 50 lbs. frequently, and/or 10-20 lbs. of force constantly to move objects.

Physical demand requirements are more than those for medium work

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com