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Firearms Customer Service Specialist
2 months ago
Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Service Specialist at Rock Island, Illinois This position supports initiatives to ensure world-class customer experience by identifying opportunities for continuous improvement, and managing customer service projects to completion This position requires travel domestically up to 5% including overnights and weekends for company auctions.
Pay days are every Thursday RIAC standard hours of operations are Monday through Friday, 8:00 a.m. - 5:00 p.m. CST with overtime and weekend hours, as needed.
Click here to check out RIAC's hiring video
What does world-class customer service look like?
- Support the design, implement, and optimize customer service initiatives to meet compliance requirement, increase efficiency, and/or improve customer experience.
- Analyze key metrics, compile and discern appropriate information, and identify opportunities to optimize customer service.
- Champion projects by coordinating resources, collaborating cross-functionally, planning, scheduling, and performing administrative functions.
- Assists and supports Customer Service Manager with administrative duties.
- Weekly pay
- Paid time off and holidays
- A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D
- 401(k) with company match
- See some of the most rare and unusual firearms, military and historic collectibles
- Complimentary fountain soda, fruit, oatmeal and treats
- Monthly employee engagement events
- Opportunities for upward mobility
Qualified candidates meet the following requirements:
- High school diploma, GED, or equivalent required;
- Associate degree in related field highly preferred;
- At least three (3) years' previous work experience in administrative or project management role required;
- Advanced proficiency using Microsoft Office (Outlook, Word, Excel) and customer service software applications;
- Proven experience demonstrating integrity and standards of excellence for quality, productivity, efficiency, and customer service required;
- Ability to work six (6) auction weekends per year; and
- Ability to obtain and maintain active FOID card status (Illinois residents only).
Physical Requirements
Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 10 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess customer service programs and initiatives. Constantly operates and uses telephone, computer, and other relevant equipment and office machinery. Constantly works around firearms, bladed weaponry, historic relics, and valuable collectibles.
Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation.
The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.
