Region Customer Relations Specialist

3 weeks ago

West Valley City, United States Critter Control Full time

** Region Customer Relations Specialist**

**Job Category****:** Customer Service **Requisition Number****:** REGIO024741 Showing 1 location **Job Details**

**Description**

**Job Description:**

The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.

**Duties and Responsibilities**

* Answer incoming calls from existing customers, and track open issues to inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction

* Able to speak knowledgeably to a customers concern or issue

* Be proficient to work within the current CRM (Servsuite) to document issues

* Research required information using accessible resources

* Identify escalating priority issues and report it up the proper chain of command, and perform a follow-up call with customer to ensure resolution of the issue

* Maintain/exceed productivity goals and performance measures set by the Region

* Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction

* Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events

* Assist customers as needed in making payments or setting up auto-billing

* Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions

* Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers

**Required Experience**

* One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control

* Knowledge of customer service principles and practices,

* Good data entry and verbal skills; type 45 wpm or more

* Proficient in relevant computer applications

**Required Skills**

* Ability to de-escalate an upset customer

* Must be able to work overtime during the companys peak season

* Must have the ability to be flexible in scheduling

* Attention to detail

* Teamwork

* Problem Analysis and Resourcefulness

* Professionalism

* Adaptability

* Able to react effectively and calmly in a stressful situation

* Excellent organizational skills

* Able to coordinate activities with multiple parties and levels of leadership

**Compensation and Benefits Package:**

* Competitive earning potential

* Matching 401(k)

* Medical, dental and vision

* STD, LTD and life insurance

* PTO

* Paid training

* Company perks

**Position Type**

Full-Time/Regular

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School/GED or better.

**Experience**

**Required**

**1 year:** Customer Service

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Specialist

    2 weeks ago

    West Valley City, United States The Judge Group Full time

    The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development. One of our top financial services clients is looking for a Customer Service Specialist. Job Title: Customer Service Specialist Location: Salt Lake City, UT Work Environment: Onsite 30 days during training, then hybrid...

  • Regional Sales Manager

    5 days ago

    West Valley City, United States PPG Industries Full time

    Sacramento, CA or Salt Lake City, UTAs a Regional Manager for The Home Depot, we are looking for an ambitious leader that is responsible for leading a high-performing team and implementing our strategy to deliver sales growth. You will lead a team of THD Pro Managers and Territory Managers in the Sacramento, CA or Salt Lake City, UT area and drive both DIY...

  • Regional Sales Coordinator

    3 weeks ago

    West Valley City, United States Team Velocity Full time

    **Regional Sales Coordinator** **Department:** Sales **Location:** Salt Lake City, UT **Regional Sales Coordinator** As a Regional Sales Coordinator you will prospect, cold-call and set appointments to successfully load and maintain a flourishing sales pipeline for senior sales closers. You work closely with Regional Sales Directors and Regional Vice...

  • Regional Sales Coordinator

    1 day ago

    West Valley City, United States Team Velocity Full time

    **Regional Sales Coordinator** **Department:** Sales **Location:** Salt Lake City, UT **Regional Sales Coordinator** As a Regional Sales Coordinator you will prospect, cold-call and set appointments to successfully load and maintain a flourishing sales pipeline for senior sales closers. You work closely with Regional Sales Directors and Regional Vice...

  • Client Relations Specialist

    4 weeks ago

    Simi Valley, United States HSOxnard Executives Full time

    Job DescriptionJob DescriptionAt HSO Management, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our...

  • Customer Relations Associate

    3 weeks ago

    Simi Valley, United States Warren Full time

    Our company has teamed up with national telecommunications organizations that focus heavily on technology development and delivering superior customer service support. Specializing in engagement, we leverage our deep expertise in customer outreach to develop and execute customized and strategic marketing plans to fit the specific needs of every client we...

  • Regional Customer Success Coordinator

    2 days ago

    Hunt Valley, United States Mitsubishi Heavy Industries Full time

    Coordinate, confirm, and attend service visit exit meetings to provide support to Field Service Engineers (FSE) and customers. Follow up post service visit to ensure our customers receive service reports and all quotations recommended during the visi Coordinator, Customer Service, Regional, Manufacturing, Business Services, Customer, Skills

  • Client Relations Specialist

    2 weeks ago

    North Valley, United States Triumph Management Group, Inc. Full time

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Relations Specialist at Triumph Management Group. In this role, you'll have the chance to build a strong foundation of customer service expertise while...

  • Customer Relations

    7 days ago

    West Bend, United States Cedar Community Full time

    Becoming a Cedar Community Champion Position: Customer Relations Hours: Part-Time Our team members are the champions and heart of our community—making a difference in the lives of our residents every day! Building positive relationships is what we’re all about. We are a family of team members, residents, resident families, and volunteers. Recognized...

  • Customer Success Lead

    3 weeks ago

    West Valley City, United States Calculated Hire Full time

    Brokerage Complaint Resolution Specialist Hybrid - Salt Lake City, UT 6-month Contract (W2), Weekly Pay (40 hours/week) Pay Rate: $32.75/hr. Desired Start Date: 5/13/2024 Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. You will be responsible for the following components: Job Description: Participate...

  • Customer Support Specialist

    4 weeks ago

    Fountain Valley, United States Antech Diagnostics Full time

    We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...

  • Specialist I WEC Energy Group Location: Wisconsin Category: Specialist

    2 weeks ago

    West Valley City, United States Electricenergyonline Full time

    We Energies, a subsidiary of WEC Energy Group, is seeking aSpecialist Iin ourPewaukee, Wisconsinlocation.This is a job family position were expereince will be the determining factor.Job SummaryGeneral responsibilities are to support Customer Service and Operations (CSO) by performing business and operations analysis work supporting the business...

  • Employee Relations Specialist

    1 week ago

    West Orange, United States RWJBarnabas Health Corporate Services Full time

    Job Overview:The Employee Relations Specialist is a member of a Center of Excellence (CoE) at RWJBarnabas Health, the largest academic healthcare system in New Jersey. As a key member of an Employee Relations Center of Excellence, the Employee Relations Specialist provides support and guidance across the system to Human Resource Business Partners, Directors,...

  • Employee Relations Specialist

    6 days ago

    West Orange, United States RWJBarnabas Health Corporate Services Full time

    Job Overview:The Employee Relations Specialist is a member of a Center of Excellence (CoE) at RWJBarnabas Health, the largest academic healthcare system in New Jersey. As a key member of an Employee Relations Center of Excellence, the Employee Relations Specialist provides support and guidance across the system to Human Resource Business Partners,...

  • Employee Relations Specialist

    2 weeks ago

    West Orange, United States RWJBarnabas Health Corporate Services Full time

    Job Overview:The Employee Relations Specialist is a member of a Center of Excellence (CoE) at RWJBarnabas Health, the largest academic healthcare system in New Jersey. As a key member of an Employee Relations Center of Excellence, the Employee Relations Specialist provides support and guidance across the system to Human Resource Business Partners,...

  • Employee Relations Specialist

    1 week ago

    West Orange, United States RWJBarnabas Health Corporate Services Full time

    Job Overview: The Employee Relations Specialist is a member of a Center of Excellence (CoE) at RWJBarnabas Health, the largest academic healthcare system in New Jersey. As a key member of an Employee Relations Center of Excellence, the Employee Relations Specialist provides support and guidance across the system to Human Resource Business Partners,...

  • Media Relations Specialist

    2 weeks ago

    Oklahoma City, United States OU Health Full time

    Job DescriptionJob DescriptionIf you're excited about sourcing and telling meaningful stories about how OU Health is improving lives through healing and discovery, this is the team for you. We're seeking a passionate individual to add to our media and storytelling team. In this role, you will work with physicians, leaders and team members to find...

  • Client Relations Specialist

    2 weeks ago

    Kansas City, United States SS&C Technologies Holdings, Inc. Full time

    Locations: Kansas City, MO | Hybrid (6 Days in Office Each Month)Get To Know The Team:This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support Client Relations, Relations, Specialist, Business Services, Client

  • Premier Client Support Specialist

    2 days ago

    West Valley City, United States Zions Bank Full time

    ** Premier Client Support Specialist** **** New Zions Bank recognizes that its strength comes from the dedication, experience, and talents of its diverse employee base. As we usher in the next generation of banking, were committed to being the premier employer of choice. Were proud to have ranked among American Banker magazines Best Banks to Work For every...

  • Customer Success Specialist

    2 days ago

    Redwood City, United States AirMart Aircraft Sales and Brokerage Full time

    Company Description Airmart is a social commerce platform located in Redwood City, CA. We provide a platform that allows merchants to easily create online shops and sell their products through various channels, including social groups, communities, pop-up shops, and social media. Our platform also offers tools for merchants to manage their products,...