Customer Support

3 weeks ago


West Valley City, United States BBSI Full time

Position Summary: Customer support in a call center. Assisting customers through various channels including chat, email, phone calls, and walk-ins. Must possess computer literacy and type at a minimum of 40 words per minute.

Job Description:

The ideal customer support associate will play a crucial role in facilitating in assisting customers with the claims process. Some cases may require meticulous investigation akin to solving intricate puzzles to ascertain rightful ownership.

Do you:

  • Excel in accuracy and precision?
  • Thrive with clearly defined direction and structure?
  • Enjoy being a valuable resource of knowledge?
  • Welcome opportunities for independent work?
  • Find satisfaction in problem-solving and adaptability?
  • Prefer a focus on factual data over drama?
  • Work best independently rather than in groups?
  • Approach decisions skeptically, requiring substantial information?
  • Tend to communicate in an informative and factual manner?
  • Possess a natural sense of urgency and agility in task management?
  • Value direct and straightforward communication?
  • Seek variety and new challenges over routine?
Prefer an organized work environment? Benefits (upon successful completion of the probationary period) include:
  • 401(k) with matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance
Schedule:
  • 8-hour shift, Monday to Friday
Experience:
  • Customer service (Preferred)
  • Proficiency in Microsoft Office (Preferred)

Work Location: Potential for hybrid/remote work based in Salt Lake City, UT (upon successful completion of the probationary period).

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