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Title Operations Assistant

2 months ago

Fairfax, United States Long & Foster Full time

Performs general clerical and administrative duties to assure the Shared Success Center Title Operations department runs smoothly on a daily basis.

Job Duties and Responsibilities (Essential Job Functions)

  1. Assist the title operations team with monitoring the title production software help desk and by providing database administration. (90%)
  2. Provide technology support to end users including but not limited to title production software, title production software integrations, telephony, and Microsoft products. (0-5%)
  3. Escalate unresolved issues to the next level of support. (0-5%)
  4. Create, update, and maintain excel spreadsheets to include the maintenance of the title production software vendor list. (0-5%)
  5. Assist the Wire Room with posting incoming wires. (0-10%)
  6. Perform any additional responsibilities as requested or assigned. (0-5%)


Performance Expectations

  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications

Education:
  • High school equivalency diploma or equivalent knowledge and work experience.
Experience:
  • 2+ years' administrative experience required.
Knowledge and Skills:
  • Strong computer and Microsoft Office skills required.
  • Strong communication skills required.


We offer a competitive benefits package including medical, dental, vision, 401(k), paid time off and life insurance options.

Equal Opportunity Employer