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Customer Service Representative

5 months ago

San Antonio, United States Airtron Austin Full time

**Customer Service Representative**

**Location:** San Antonio, TX, US, 78233 * Answers phones, schedules customers and assists customers with any/all inquiries.

* Provides customer services relating to sales, sales promotions, installations and communications.

* Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.

* Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.

* Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.

* Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

* Follows location initiatives and proactively informs and educates customers.

* Makes recommendations and in some cases develops improvement plans in response to customer surveys.

* .

* High School Diploma or GED.

* 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.

* Equivalent experience can be substituted for education

* General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.

* Must be able to communicate in English effectively, both verbally and in writing.

* Valid driver's license required.

* Ability to work overtime with little notice*;* weekends hours may occasionally be required.