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Customer Experience Associate I

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Harrisburg, United States Conduent Full time

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Customer Experience Associate (REAL ID)

We are currently hiring in Harrisburg, Pennsylvania (Linglestown area)

Top Reasons why you want to work with us:

  • No nights or weekends
  • Full-time or part-time employment available
  • Paid training
  • Full benefit options for full-time
  • Fun working environment
  • Company discounts
  • Office hours Monday Friday from 8:00 am 5:00 pm

The Customer Care Center handles telephone, e-mail, and website inquiries. The duties and responsibilities of a Customer Experience Associate (REAL ID) include:

  • Responding to customer inquiries related to REAL ID, exam scheduling, and roadway concerns by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Responding to customer inquiries by using professional, effective verbal communication skills.
  • Identifying customer needs by using information provided, system data, clarifying questions, and problem solving to ensure the customer is provided complete and accurate information.
  • Adhering to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Processing required transactions via mainframe or web-based applications.
  • Submitting research requests in a concise yet accurate manner, requiring effective and accurate written communication skills.
  • Maintaining a thorough knowledge of the company and client programs, policies, and technology.
  • Providing support to other positions/operations in cases of heavy workloads or absences.

Job Requirements:

  • Must be at least 18 years of age or older
  • Must have a high school diploma or general education degree (GED)
  • Must have at least twelve months experience in providing customer service either via phone or in person
  • Must be dependable with predictable attendance
  • Must be eligible to work in the United States
  • Must be able to pass a background screening


Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.