Customer Service Representative

2 weeks ago

Harrisburg, United States Ollie's Bargain Outlet, Inc. Full time

Come join Ollie's 40+ years of retail success and earn a 20% discount on all your Ollie's purchases.A publicly traded company since 2015, we're over 500 stores strong in 31 states, and intensely focused on increasing our footprint.

Join our team and start living the Ollie-tude (Ollie's Core Values):
oBE A TEAM PLAYER- Be supportive and work together.
oBE CARING- How do I treat others with courtesy, dignity, and respect?
oBE VALUE OBSESSED- Live the "good stuff cheap" mindset.
oBE COMMITTED- Operate with grit, passion, tenacity, and action.
oBE GROWING- How do we get better every day?
oBE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Competitive Benefits

  • Medical, Dental, Vision, and RX coverage begins Day 2 of employment.
  • 401K, Company match begins at Associate enrollment.
  • FSA/HSA (Flexible & Health Savings Account), set aside pre-tax dollars to reduce your taxable income.
  • Strong field sales career growth & talent development culture for top performers.
  • 20% Associate discount on all Ollie's purchases & annual bonus program.
Position Overview:

The Customer Service Representative (CSR) is responsible for responding to all forms of customer inquiries in a quick and friendly manner. As the face of the company, the ideal candidate is a people person with above average communication skills and an aptitude for technology. They have a passion for problem-solving and a devote attention to detail. A successful CSR partners with other departments, as needed, in order to get the best resolution for the customer and the company.

Primary Responsibilities:
  • Respond to all customer concerns via the Customer Service platform, phone, mail, and social media within 48 (business) hours.
  • Deescalate customer concerns.
  • Analyze root causes of complaints.
  • Follow all issues through to their conclusion.
  • Consistently provide a positive and professional experience for customers.
  • Update customer loyalty profiles as requested.
  • Partner with field managers to facilitate addressing issues.
  • Maintain working relationships with other departments to understand company processes.
  • Communicate emerging concerns to your direct supervisor.
  • Identify and communicate any trends to the field managers.
  • Assist in training new Customer Service reps.
  • Facilitate updates in the Customer Service training and reference guides.
  • Support other Operational priorities, as needed.
Qualifications:
  • High School diploma required. Associate's or bachelor's degree a plus.
  • 2+ years of Customer Service experience in sales/retail/food or related field.
  • Active listening and effective communication skills.
  • Ability to adapt to different types of personalities and empathize with others.
  • Solid business writing skills, including an intermediate knowledge of spelling and grammar.
  • Familiarity with Microsoft Office products such as Word, Excel, Outlook, etc.
  • Good attention to detail, time management, and multi-tasking abilities.
  • Work both independently and with a team.
  • Ability to adapt to frequent or unexpected change.
  • Bilingual is a plus.
Physical Requirements:
  • Physical ability to sit for extended periods and work at a computer.
  • Ability to communicate effectively with all levels of the organization.
  • Ability to work in a constant state of alertness and safe manner.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

#C1SC

  • Customer Service Representative

    2 days ago

    Harrisburg, Pennsylvania, United States Hobart Service Full time

    About the JobHobart Service, a leading provider of commercial food equipment service solutions, is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative.Job SummaryThis is a position under the direction of the District Manager, responsible for providing exceptional customer service, performing various...

  • Customer Service Representative

    3 months ago

    Harrisburg, United States Hobart Service Full time

    Job DescriptionSelected candidate will perform customer support activities including receiving, processing, investigating, and resolving all incoming orders and inquiries from our field sales representatives and end users of our products.  This individual will have direct contact with all levels of responsibility, including owners and executives of major...

  • Customer Service Representative

    2 months ago

    Harrisburg, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionAt ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.Our family of premium brands has been dedicated for more than a century to supporting those who are not only...

  • Customer Service Representative

    7 days ago

    Harrisburg, Pennsylvania, United States Hobart Service Full time

    Customer Support Specialist Job DescriptionHobart Service is a leading provider of high-quality food equipment solutions. We are seeking a skilled Customer Support Specialist to play a critical role in delivering exceptional customer support and ensuring customer satisfaction.Responsibilities:Handle a variety of customer inquiries and provide timely and...

  • Customer Service Representative

    3 months ago

    Harrisburg, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best...

  • Customer Service Representative

    3 months ago

    Harrisburg, United States Prime Inc Full time

    Customer On-Site Representatives fill a key role within the Operations Department by managing and providing excellent customer service for a customer in the Harrisburg area. As well as developing a relationship with the customer and providing first-r Customer Service Representative, Customer Service, Representative, Operations, Retail

  • Customer Service Representative

    4 weeks ago

    Harrisburg, United States SMG Inc Full time $47,000 - $57,000

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...

  • Customer Service Representative

    1 month ago

    Harrisburg, United States SMG Inc Full time

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...

  • Customer Service Representative

    2 weeks ago

    Harrisburg, United States SMG Inc Full time $47,000 - $57,000

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...

  • Customer Service Representative

    2 weeks ago

    Harrisburg, United States SMG Inc Full time $47,000 - $57,000

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...

  • Customer Service Representative

    3 days ago

    Harrisburg, United States SMG Inc Full time

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...

  • Customer Service Representative

    3 months ago

    Harrisburg, United States SMG Full time

    Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive impression....

  • Customer Service Representative

    3 days ago

    Harrisburg, United States SMG Inc Full time

    Job DescriptionJob DescriptionOur company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what’s best for our customers and creating solutions that will leave a...

  • Customer Service Representative

    2 weeks ago

    Harrisburg, United States SMG Inc Full time $45,000 - $55,000

    Job DescriptionJob DescriptionOur company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what’s best for our customers and creating solutions that will leave a...

  • Customer Service Representative

    3 months ago

    Harrisburg, United States Penn National Insurance Full time

    Job Description Customer Service Representative - ( 22000013 ) **Competencies and Essential Duties of the Customer Service Representative** **Corporate Core Competencies of the Customer Service Representative** **Special Relationships of the Customer Service Representative** **Qualifications** **Qualifications for the Customer Service Representative**...

  • Customer Service Representative

    4 weeks ago

    Harrisburg, United States CVS Pharmacy Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing w Customer Service Representative, Customer Service, Representative, Health, Processing, Retail

  • Customer Service Representative

    3 weeks ago

    Harrisburg, United States People Inc Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. The Customer Service representative provides accurate policy benefit information on the phone, face to face and via email to members covered under the L.I.U.N.A. Local 183 Canadian Construction Workers Union (CCWU) Member’s Benefit Trust Fund. He or She provides courteous and...

  • Field Customer Service Representative

    3 months ago

    Harrisburg, United States Hobart Service Full time $24 - $28

    About the JobCompany Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give...

  • Customer Service Representative

    3 months ago

    Harrisburg, United States myHR Partner Full time

    ** Customer Service Representative** Customer Service Harrisburg, Pennsylvania **Description** **Customer Service Representative** As a Customer Service Representative, you will have a unique opportunity to make a significant and meaningful contribution to the success of KINT Corporation and its customers through the following core job responsibilities: *...

  • Customer Service Representative

    4 weeks ago

    Harrisburg, United States Medix Full time

    Job Title: Customer Service Representative Location: Harrisburg, Pennsylvania (100% Onsite) Pay: $17/hour Department: Call Center Operations Reports To: Client Coordinator/Supervisor Job Summary: The Customer Service Representative in our Harrisburg, Pennsylvania office will conduct reminder call campaigns primarily for medical and utility clients. The...