Client Operations Analyst

1 month ago


Melville, United States Prestige Employee Administrators Full time

To be successful in this role, candidates must have the ability to learn and follow multiple processes, collaborate as a team, and eventually to assist w process improvement and training others. Roles and Responsibilities:

  • Maintain PTO plan set up and trouble shooting in HRIS System
  • Execute bulk employee data imports into HRIS
  • Maintain system configurations for new client set ups
  • Handle complex system uploads for new and existing clients
  • Provide demonstrations on HRIS platforms for new operations team members
  • Understand and utilize reporting tools
  • Act as escalation point for system configuration issues relating to:
    • PTO
    • Employee portal
    • Onboarding
  • Act as escalation point for user end system items relation to:
    • Employee onboarding completion
    • Employee portal access
  • Be first among group to receive training on department wide tasks to become resource moving forward.
  • Maintain Unemployment Claims delegation process
  • Updates processes as necessary for knowledge base maintenance
  • Support growth and use of CRM through contributing to changes and enhancements
  • Provide support for special projects as needed
  • When not working on above tasks, continue to:
    • Support the administration of Leaves of Absence paperwork
    • CRM Case Management
    • Maintain Employee File audits
    • Maintain LMS platform administration
    • Review & process employee file changes
    • Set up & processing of E-Verify
    • Maintain process for employee termination notes & separation forms
    • Follows and suggest updates to processes as necessary

Experience & Skills:
  • Bachelor's degree preferred
  • Minimum of 2 years' experience in a related capacity
  • Strong Microsoft Office skills specifically in excel
  • Experience training others
  • Experience with process improvement
  • Experience with HRIS Systems preferred
  • Strong Organizational Skills
  • Strong analytical, research, and problem-solving skills
  • Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality
  • Effective communication skills, both verbal and written
Salary range is up to $65,000 based on experience.

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