Associate Restaurant Manager

2 months ago

Denton, United States SUMMERWOOD MASTER Full time
Job Details

Job Location
034234 - BLT Denton - Denton, MD

Position Type
Associate Restaurant Manager

Description

Reports to: Restaurant General Manager
Directly Supervises: AGMs / Shift Managers / Team Members

Basic Purpose and Objectives of the Position

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.

The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.

Principle Accountabilities

Customer Satisfaction/Product Quality
Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial
Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations
Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources
Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.

Success Measures
Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, and COGS
PRC results and DISSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership
Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy
Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development
Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations
Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements
High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrated ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

  • Associate Restaurant Manager

    3 months ago

    Denton, United States Taco Bell Full time

    Job Details Job Location: 034234 - BLT Denton - Denton, MD Position Type: Associate Restaurant Manager Salary Range: Undisclosed Description Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the...

  • Restaurant Senior Manager

    3 months ago

    Denton, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for thisfull-servicerestaurant management position inDenton, TXAs aRestaurant...

  • Restaurant Senior Kitchen Manager

    3 months ago

    Denton, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Denton, TXAs a...

  • Restaurant General Manager

    3 months ago

    Denton, United States Taco Bell Full time

    Job Details Job Location: 034234 - BLT Denton - Denton, MD Position Type: Restaurant General Manager Salary Range: Undisclosed Description Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew Basic Purpose and Objectives of the Position The Restaurant General Manager (RGM) provides overall...

  • Restaurant General Manager

    2 months ago

    Denton, United States SUMMERWOOD MASTER Full time

    Job DetailsJob Location 034234 - BLT Denton - Denton, MD Position Type Restaurant General Manager Description Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew Basic Purpose and Objectives of the Position The Restaurant General Manager (RGM) provides overall leadership and direct supervision of...

  • Cashier>

    2 months ago

    Denton, United States Arby's Restaurant Full time

    Arby's Restaurant - 2313 Colorado Blvd [Restaurant Associate / Team Member] As a Cashier at Arby's, you'll: Assist the management staff in operating the restaurant; Take customers' orders; Prepare food made to order; Clean the dining room and all areas behind the counter; Work with a team in a fast-paced environment...Hiring Immediately >>

  • Cashier>

    3 months ago

    Denton, United States Arby's Restaurant Full time

    Arby's Restaurant - 8111 S I-35 E [Restaurant Associate / Team Member] As a Cashier at Arby's, you'll: Assist the management staff in operating the restaurant; Take customers' orders; Prepare food made to order; Clean the dining room and all areas behind the counter; Work with a team in a fast-paced environment...Hiring Immediately >>

  • General Manager Restaurant

    4 months ago

    Denton, United States Taco Casa Full time

    Job DescriptionJob DescriptionLocations Available:Denton - Arlington - Roanoke - Northlake - Carrollton - LewisvilleJob descriptionWe are looking for a General Manager to oversee all staff, budgets and operations. General Manager responsibilities include formulating overall strategy, managing people and following policies. To be successful in this role, you...

  • Restaurant Assistant Manager

    3 months ago

    Denton, United States IHOP ACG Texas Full time

    Job DescriptionJob DescriptionIHOP's Largest Franchisee Has Immediate Manager Position Available!Our Store is located at: 3200 N I-35 Denton, TX 76201 IHOP Management Experience Salary: our salary structure is highly competitive and based on experience, potential, and performanceBonuses: once training is complete, managers will be eligible to earn...

  • Espresso Bar Attendant

    6 days ago

    Denton, Texas, United States Restaurant Associates Full time

    COFFEE SPECIALIST (FULL-TIME AND PART-TIME)Job OverviewRestaurant AssociatesWe are actively seeking candidates for the role of COFFEE SPECIALIST in both full-time and part-time capacities.Schedule: Flexible scheduling options available. Shifts may vary throughout the week, providing opportunities for both morning and afternoon hours.Qualifications: Previous...

  • Restaurant Supervisor

    3 months ago

    Denton, United States Cowboy Chicken Full time $11 - $13

    $11-$13 - Based on experienceAvailable for Full-time hoursRequirements:Must be 18 years old.Must have reliable transportation.1 year of experience. Responsibilities:Managing restaurant staff's work schedules.Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.Professionally resolving customer...

  • Restaurant Team Member, Day Shift

    3 months ago

    Denton, United States Whataburger Full time

    Whataburger - 2420 W University Dr [Restaurant Associate / Team Member] As a Restaurant Team Member at Whataburger, you'll: Be responsible for fulfilling Whataburger's customer service commitment to excellence; Ensure each customer enjoys a hot, freshly prepared product using the highest quality ingredients; Ensure restaurants are always clean...Hiring...

  • Customer Service Associate

    3 months ago

    Denton, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Denton, Texas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits Concierge...

  • Restaurant Manager

    1 month ago

    Denton, United States Monica Bell Hospitality Full time

    Job DescriptionJob DescriptionWe are a large restaurant group with several concepts and many locations wanting to add experienced restaurant managers to our team. We are simple but sophisticated, serve a chef driven menu with the freshest Texas-sourced ingredients. Our atmosphere is fun and lively and we have live music on the weekends! An ideal candidate...

  • Restaurant Team Player

    2 hours ago

    Denton, Texas, United States Burger King Full time

    Join our vibrant team at Burger King as a dedicated Crew MemberKey Duties: Deliver outstanding customer service by warmly welcoming guests and efficiently processing their orders Prepare and present food and beverages in accordance with company standards Uphold cleanliness and sanitation standards throughout the restaurant, including dining areas and...

  • General Manager

    3 months ago

    Denton, United States Sonic Full time

    It’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending...

  • Assistant Manager

    3 months ago

    Denton, United States Sonic Full time

    There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. You’ll assist the...

  • Sales Associate

    5 days ago

    Denton, Texas, United States The Catch Full time

    Position Overview: We are seeking enthusiastic individuals who take pleasure in providing excellent service to our guests. Success in this role requires a guest-centric approach and the ability to handle multiple tasks efficiently.Benefits Offered:Flexible working hoursOpportunities for leadership development to gain practical management experience that...

  • Senior Manager- Catering

    3 months ago

    Denton, United States InsideHigherEd Full time

    Title: Senior Manager- CateringEmployee Classification: Senior Food Service ManagerCampus: University of North TexasDivision: UNT-Student AffairsSubDivision-Department: UNT-Dining ServiceDepartment: UNT-Catering-163730Job Location:Salary: Commensurate with ExperienceFTE: 1.000000Retirement Eligibility: TRS Eligible About Us - Values Overview:Welcome to the...

  • Lecturer/Senior Lecturer of Hospitality and Tourism Management

    2 days ago

    Denton, Texas, United States InsideHigherEd Full time

    Job Summary:We are seeking a highly experienced and skilled Hospitality and Tourism Professor to join our team at the University of North Texas. As a key member of our faculty, you will be responsible for teaching and mentoring students in the field of hospitality and tourism management, with a focus on restaurant operations.Key Responsibilities:Teach...