Child Support Customer Service Technician I

1 day ago

Denver, United States City and County of Denver Full time
About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The full salary range for this position is $21.47 - $32.21 with an expected hiring range of $21.47 - $26.84. We also offer generous benefits for full-time employees which include but are not limited to:
  • A guaranteed life-long monthly pension, once vested after 5 years of service
  • 457B Retirement Plan
  • 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
  • Competitive medical, dental and vision plans effective within 1 month of start date
Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

In this position you can expect to work out of the Denver Human Services Castro building (1200 Federal Blvd, Denver, CO 80204) or other supporting work sites depending on the business need. This position will also require you to work a minimum of 90 business days in office. After 90 days employee performance will be reviewed to determine moving to the hybrid schedule.

What You'll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Technician I.

Child Support Services (CSS) partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.

The Child Support Technician I:
  • Works in a call center setting taking inbound calls to assist the Child Support customer and the divisions Child Support Technician I/II
  • Works at DHS's Welcome Center assisting customers face-to-face
  • Collaborates with other divisions within the DHS agency to meet the needs of all customers we serve
  • Works closely with families, the City Attorneys and the judicial system to modify medical and financial support orders to ensure that they are "right-sized" and accurately reflect the parent's current ability to financially support their children
  • Receives and reviews referrals from a variety of sources and determines the next appropriate steps needed to initiate child support obligations
  • Performs research and investigative work to collect necessary information and documentation not provided in the intake interviews
  • Responds to a variety of questions, explains policies, procedures, and processes, and provides child support related information to various stakeholders
  • Enters and maintains client records in various databases ranging from updating demographic information to posting child support orders
  • Works with Assistance Program employees at Human Services to sanction benefits when clients are nonresponsive. Determines the status of a case and transfers it accordingly for child support orders to be established, enforced or modified
  • By position, schedules and monitors tests involving the establishment of paternity
  • Performs other related duties as assigned or requested
What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:
  • Bilingual in Spanish preferred, but not required
  • A passion for public service, and improving the lives of families
  • Customer Service background preferred in a call center setting
  • Experience multi-tasking in a fast-paced work environment
  • The ability to embrace change and innovative work processes
  • A desire to make a difference, engaging customers with a solution-oriented approach through phone, email and face-to-face contact
  • Commitment towards going above and beyond in challenging situations
  • Strong negotiation skills, accuracy, and attention to detail
Required Minimum Qualifications
  • Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience Requirement: Four (4) years of experience performing office support work
  • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements


Application Deadline

This position is expected to stay open until November 24th. Please submit your application as soon as possible and no later than November 24th at midnight to ensure consideration.

About Everything Else

Job Profile
CS2900 Child Support Technician I
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type
Unlimited

Position Salary Range
$21.47 - $32.21

Starting Pay
Although the full pay range is listed above, the budgeted hiring range is $21.47 - $26.84.

Agency
Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

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