Lead Patient Service Representative

3 months ago

Lansdale, United States Solis Mammography Full time
Lead Patient Service Representative

Looking to elevate your career? Join us

Location: Willow Grove, PA

Hours: M-Th 7am-9pm, T & W 7am-10pm, F 7am-4:30pm, Saturday 7:30am-11:30am

Here is what you will need:

  • Minimum of two years' experience in healthcare or patient care required;
  • High School diploma;
  • Two years of healthcare registration or customer service experience preferred;
  • Basic knowledge of medical terminology preferred;
  • Ability to read, write, and comprehend simple instructions and short correspondence;
  • Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
  • Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
  • Forms strong working relationships within the team;
  • Strong computer skills using Microsoft Office Suite required;
  • Prior supervisory experience preferred;
A Day in the Life of a Lead Patient Service Representative:
  • Provide services and support for the following areas:
    • Manages daily operations of the front desk.
    • Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
    • Participates in front office and company training as scheduled.
    • Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
    • Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
    • Creates and maintains frequent communication and positive relationship with team members as
    • evidenced by surveys and turnover.
    • Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
    • Communicates team member coaching and counseling opportunities to Center Director.
    • Completes incident reports on an as needed basis.
Why Solis Mammography?
  • A Great Place to Work for the second year in a row
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits .

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