Director of Operations

4 weeks ago

Indianapolis, United States Pathway Resource Center Indianapolis Full time

ABOUT US:

At Pathway Resource Center, we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation. We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of diversity, equity, and inclusion. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization's current culture. We cultivate a positive, respectful environment where everyone learns from diverse experiences, respects personal limits, and maintains clear boundaries. We believe in the power of cross-training, giving opportunities while emphasizing personal responsibility, and understanding the importance of letting one's work speak for itself. Our strong foundation and extensive experience coupled with our established culture positions us as a beacon of positive change in the community.

The Pathway Director of Operations provides strong executive leadership with operational support to our organization, ensuring alignment with our culture and our longstanding history of community impact. This role is crucial in supporting and elevating the CEO, driving organizational efficiency, and enhancing program effectiveness. The ideal candidate will have a proven track record in managing and leading teams, program management, case management, and grant management. The Director of Operations leads the senior level staff including the Site Manager, Program Manager, and Volunteers.

REPORTS TO:

Chief Executive Officer

DUTIES AND RESPONSIBILITIES

Support to the CEO:

Act as a strategic team member to the CEO, providing insights and recommendations on operational matters.

Assist in the development and implementation of the organization's strategic plan.

Represent the organization in the absence of the CEO when necessary.

Operational Leadership:

Assists CEO in execution of vision and mission of organization.

Oversee daily operations to ensure efficiency and effectiveness in achieving the organization's goals.

Develop and implement operational policies and procedures in line with the organization's mission and strategic objectives.

Processes payroll, reviews billing, and manages petty cash

Submits reporting data to CEO as required

Coordinates company retreats and accountable for employee/company celebrations

Supports purchase of supplies and running errands for the organization as needed

Managing and Leading Team:

Lead, mentor, and manage operational staff, fostering professional growth and team harmony.

Foster a positive and inclusive workplace culture that reflects the organization's values and community-centric approach.

Conduct performance evaluations and provide ongoing feedback to staff in partnership with the CEO.

Operates as back-up leadership to Site Manager

Program Management:

Oversee the planning, implementation, and evaluation of programs and services.

Ensure programs are delivered in a consistent, high-quality manner and meet the needs of the community.

Identify opportunities for program improvements and innovations.

Development of program surveys and analytical processes

Owns the intra-office and community calendar of events once approved by CEO and board in coordination with the Program Manager

Accountable for and supports Program Manager in leading the Events Committee

Manages and coordinates the volunteer program and Youth Council recruitment

Case Management:

Conducts case management for up to 25 cases/year

Ensure the provision of high-quality case management services to clients.

Develop and maintain case management protocols and procedures.

Monitor case management performance and outcomes to ensure client needs are met effectively.

Grant Management:

Assists with grant writing, procurement, reporting and compliance

Accountable for data collection, analysis, and reporting

Oversee the grant application process, ensuring timely and accurate submissions.

Identify new funding opportunities and maintain relationships with current and potential funders.

Community Engagement:

Identifies, develops, and maintains partnerships and collaborations with stakeholders

Represent the organization at community events, meetings, and other forums.

REQUIREMENTS:

Must have a Minimum of a Masters degree in Business or Human Service/Social and Four to Six (4-6) Years of Experience related to the specified Duties and Responsibilities

Experience in leading business operations including finance, budgeting, and billing is preferred

Strong experience managing and leading a diverse team

Proven experience in case management, grant writing, and program management

Alignment with organizational culture and vision of the CEO

Must be able to pass a Criminal Background Check

Must have a Reliable Vehicle with Current Vehicle Insurance and Valid Driver’s License

Full-Time: Must be able to work 40 Hours per Week

Must work some Weekends and Evenings (flex to accommodate program schedule)

Hourly Pay Rate: Negotiable Based on Education & Experience

Knowledge of Indianapolis and Far-Eastside area Preferred

BENEFITS:

4 Wellness Days (2 company inhouse events, 2 employee scheduled days off)

Bereavement Pay for immediate family

Paid Time Off

Holiday Pay

Final week of December paid off

Paid Birthday Off

ESSENTIAL SKILLS & ABILITIES:

Effective leadership and management skills

Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel

High degree of organizational skills, detail orientation, and prioritization

Strong effective communication skills, including internal and external relations

Must be able to meet critical deadlines in an efficient and professional manner

Excellent time management and personal assertiveness

Must be able to collect data and submit reports

Must be dependable, confidential, and honest

Ability to work positively within a team, following directives without the inclination to control or overhaul interactions

Capability to respect others while also maintaining personal boundaries

Understand the importance of mutual respect in creating a harmonious work environment

Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions

Ability to work with a diverse demographic population

Ability to multi-task in a fast-paced environment

Must display a positive attitude and friendly, service-oriented personality.

Must be able to handle conflict resolution

Must have ability to work closely with and report to the CEO

Must be a team player

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Schedule:

Monday to Friday

Weekends as needed

Application Question(s):

How did you hear about this opportunity?

Work Location: In person

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