Patient Experience Liaison
2 months ago
Job Summary:
Services as a personal contact to provide support and helps to alleviate stress for families of patients during the waiting period, acting as a link in the communication network between family, patients and staff
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move
Primary Duties:
- Supports, comforts and assists families of patients who are waiting for diagnostic test results or who are admitting and/or delayed in the ED, traveling back and forth between the ED waiting room/holding area and core area.
- Collaborates with nursing staff, volunteers, support staff, attending physicians in order to facilitate and support timely and private communication and information on the patients progress to families and/or friends throughout the entire department stay/process
- Assists with guiding patient families such as hospital resources and facilities and their locations
- Rounds and addresses areas of concern on all patients
- Associates degree required
- Prior physician office or acute care experience required
- Medical terminology required
This position has a hiring range of $23.19 - $38.49
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