Member Service Representative
9 hours ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 14700 Baltimore Ave, Suite 108, Laurel, Maryland 20707
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Member Service Representative
3 days ago
Annapolis, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Whole Foods Market IP, L.P. Full timeJob Title: Customer Service RepresentativeJob Summary:At Whole Foods Market, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, ensuring a positive and welcoming environment for all customers. Your primary focus will be on...
-
Customer Service Representative
6 months ago
Annapolis, United States Debbie Hart - State Farm Agent Full timeBenefits: Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Debbie Hart - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the...
-
Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Carroll Independent Fuel Co. Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store operations team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting...
-
Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Toastique - Annapolis Full timeAt Toastique Annapolis, we're seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring seamless service operations.Responsibilities:Take orders accurately and efficiently on our point-of-sale...
-
Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Chico's FAS Full timeJob Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Chico's FAS. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing merchandise, and maintaining a visually appealing store environment.Key Responsibilities: • Process...
-
Restaurant Team Member
4 weeks ago
Annapolis, Maryland, United States Papa John's Pizza Full time**Job Details****Job Title:** Restaurant Team Member**About Us:** At Papa John's Pizza, we're passionate about serving our customers with a smile. We're looking for a talented individual to join our team as a Restaurant Team Member.**Responsibilities:**Provide exceptional customer service to ensure a positive dining experience.Work collaboratively with the...
-
Guest Service Representative>
5 months ago
Annapolis, United States Schulte Companies Full timeSchulte Companies - 126 West St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...
-
Customer Service Representative
1 day ago
Annapolis, United States U-Haul Full timeLocation: 2115 West St, Annapolis, Maryland 21401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Account Representative
6 months ago
Annapolis, United States Debbie Hart - State Farm Agent Full timeBenefits: Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance ROLE DESCRIPTION:As an Account Representative - State Farm Agent Team Member for Debbie Hart - State Farm Agent, you are vital to our daily business operations and...
-
Customer Service Representative
3 months ago
Annapolis, United States U-Haul Full timeLocation: 2115 West St, Annapolis, Maryland 21401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Patient Services Representative
1 month ago
Annapolis, United States US Fertility Full timeEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building...
-
Veterinary ER Client Service Representative
1 month ago
Annapolis, Maryland, United States Anne Arundel Veterinary Emergency Clinic Full timeJob Title: Veterinary ER Client Service RepresentativeAt Anne Arundel Veterinary Emergency Clinic, we are seeking a highly skilled and compassionate Veterinary ER Client Service Representative to join our team. As a key member of our client service team, you will be responsible for delivering exceptional patient care and providing outstanding customer...
-
Patient Services Representative
4 weeks ago
Annapolis, United States US Fertility Full timeEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building...
-
Annapolis, United States Luminis Health Full timeCommunicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAHS/ HCEs policies and practices. Essential Job Duties:Reasonable accommodations may be made to ena Customer Service Representative, Patient Access, Customer Service, Support, Patient, Representative, Retail,...
-
Phlebotomist Patient Services Representative
3 weeks ago
Annapolis, United States GTT, LLC Full timeJob Title: Phlebotomist Patient Services RepresentativeDuration: 3 Months ContractPay Range: $19 - $21.79/hrWork Type: OnsiteLocation: Annapolis, MDJob DescriptionAre you a compassionate and skilled Phlebotomist looking for a rewarding career? Join our team and make a positive impact on patients' lives.As a Patient Services Representative II (PSR II), you'll...
-
Customer Service Representative-LHI-Operations
1 month ago
Annapolis, United States Luminis Health Full timeCommunicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties:Reasonable accommodations may be made to enable i Customer Service Representative, Operations, Customer Service, Representative, Operation, Retail, Healthcare
-
Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Whole Foods Market IP, L.P. Full timeAt Whole Foods Market, we're passionate about delivering more than just groceries - we're dedicated to creating a world where people are in love with healthy food. As a Customer Service Representative, you'll play a critical role in making this vision a reality.Job Summary: We're seeking a highly motivated and customer-focused individual to join our team as...
-
Beneficiary Services Representative
4 weeks ago
Annapolis, Maryland, United States Spectrum Healthcare Resources Full timeJob Title: Beneficiary Services RepresentativeJob Summary:Spectrum Healthcare Resources is seeking a Beneficiary Services Representative to join our team at Naval Health Clinic Annapolis in Annapolis, MD. As a Beneficiary Services Representative, you will be responsible for providing exceptional customer service to our beneficiaries, ensuring their needs are...
-
Account Representative
4 weeks ago
Annapolis, Maryland, United States Debbie Hart - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and customer-focused Account Representative to join our team at Debbie Hart - State Farm Agent. As an Account Representative, you will play a vital role in our daily business operations and customers' success. You will grow our agency through meaningful client relationships and act as a liaison between customer...
