Beneficiary Services Representative

4 weeks ago


Annapolis, Maryland, United States Spectrum Healthcare Resources Full time

Job Title: Beneficiary Services Representative

Job Summary:

Spectrum Healthcare Resources is seeking a Beneficiary Services Representative to join our team at Naval Health Clinic Annapolis in Annapolis, MD. As a Beneficiary Services Representative, you will be responsible for providing exceptional customer service to our beneficiaries, ensuring their needs are met and their concerns are addressed.

Key Responsibilities:

  • Provide timely and accurate responses to beneficiary inquiries
  • Resolve beneficiary complaints and concerns in a professional and courteous manner
  • Collaborate with internal stakeholders to ensure seamless delivery of services
  • Stay up-to-date on TRICARE contract language, regional healthcare issues, and other federal health benefits programs

Requirements:

  • Associate Degree in business administration, management, or healthcare organizations from an accredited college or university
  • Two years of experience as a BSR within the military health system or 2 years of experience as a VA Medical Service Coordinator or 5 years of experience working in a civilian disability program
  • Practical knowledge and understanding of TRICARE contract language, regional healthcare issues, and other federal health benefits programs

About Spectrum Healthcare Resources:

Spectrum Healthcare Resources is a leading organization that provides physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics, and other Federal Agencies. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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