Customer Service AC
5 months ago
** Lindstrom Air Conditioning**
** Customer Service AC & Plumbing - Permitting Positions (CSR)**
Pompano Beach, FL 33069
**General Info**
Job Type: Full-Time
Minimum Years of Experience Required: 2 Years
Minimum Years of Education Required: High School/GED
overtime Available
Speciality: Residential Plumbing or Air Conditioning
Must be Authorized to Work in the US
**Company Info** Our company goal is to make sure that "Pops" tradition of 100% customer satisfaction lives on today. Lindstrom is proud of our tradition of excellence serving homeowners and businesses in Florida.
**Job Description**
The role of the CSR/Permitting is to process, submit and schedule city permits for residential plumbing jobs. CSR must insure that all customer permits are applied and completed in a timely manner. CSR will also handle incoming plumbing service calls when not processing permits.
**Job Duties:**
* Managing inbound and outbound calls in a timely manner
* Identifying customer's needs and clarify customer's information in order to provide solutions
* Schedule and coordinate failed inspections and service calls
* Maintain Technicians daily schedules
* Insure the service calls are properly completed
* Schedule any return trips with the customers if needed
* Dispatch service technicians, one call at a time
* Monitor the dispatch board to insure technician are productive
* Complete permit applications for daily installs; NOC when necessary
* Assign Decals; track decal numbers
* Coordinate drop off/pick up their permits
* Electrical Permits
* Notify municipalities of installs; permit on the way
* Coordinate daily schedule of Permit Courier; schedule his calls; track time on GPS; close calls
* Update Permit Tracking in Service Titan Software
* Call in Inspections
* Confirm Inspection appointments with customers & get time frames for inspections for customers
* Schedule calls to drop off/pick ladder if required for inspection
* Check Inspection Results
* Enter New Permits information in SuccessWare
* Copy New Permits
* Mail New Permits to Customers or File in Quality Check Drawer by Date
* Follow up calls to customer to schedule inspections
* Permit Revisions
* Correct rejected permit applications (e.g., plans needed)
* Correct other paper work issues, e.g., wrong app. Signed; warranty deed needed; wrong signature; missing signature; no NOC signed
* Coordinate and Schedule corrections of failed inspections with Installation Manager and customers
* Strong follow-up to ensure all permits are closed out; permits applied for are issued
* Ensure that all open permits are closed; Renew permits; Pay fees
* Renew Expire Permits
**Job Requirements:**
* Previous experience in Permitting
* Strong phone and verbal communication skills with active listening skills
* Ability to multi-task, set priorities and manage time effectively
* Attention to detail
* Data Entry: Ability to enter accurate information and post invoices
* Ability to type 45 WPM
**Benefits**
Medical Insurance
Dental Insurance
Life Insurance
Retirement Beneift
Disability Insurance
* Paid holidays
* Paid time off
* Technical training
* Incentive compensation programs
* Supplemental health benefits
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