Customer Service AC

5 months ago


Deerfield Beach, United States Lindstrom Air Conditioning Full time

** Lindstrom Air Conditioning**

** Customer Service AC & Plumbing - Permitting Positions (CSR)**

Pompano Beach, FL 33069

**General Info**

Job Type: Full-Time

Minimum Years of Experience Required: 2 Years

Minimum Years of Education Required: High School/GED

overtime Available

Speciality: Residential Plumbing or Air Conditioning

Must be Authorized to Work in the US

**Company Info** Our company goal is to make sure that "Pops" tradition of 100% customer satisfaction lives on today. Lindstrom is proud of our tradition of excellence serving homeowners and businesses in Florida.

**Job Description**

The role of the CSR/Permitting is to process, submit and schedule city permits for residential plumbing jobs. CSR must insure that all customer permits are applied and completed in a timely manner. CSR will also handle incoming plumbing service calls when not processing permits.

**Job Duties:**

* Managing inbound and outbound calls in a timely manner

* Identifying customer's needs and clarify customer's information in order to provide solutions

* Schedule and coordinate failed inspections and service calls

* Maintain Technicians daily schedules

* Insure the service calls are properly completed

* Schedule any return trips with the customers if needed

* Dispatch service technicians, one call at a time

* Monitor the dispatch board to insure technician are productive

* Complete permit applications for daily installs; NOC when necessary

* Assign Decals; track decal numbers

* Coordinate drop off/pick up their permits

* Electrical Permits

* Notify municipalities of installs; permit on the way

* Coordinate daily schedule of Permit Courier; schedule his calls; track time on GPS; close calls

* Update Permit Tracking in Service Titan Software

* Call in Inspections

* Confirm Inspection appointments with customers & get time frames for inspections for customers

* Schedule calls to drop off/pick ladder if required for inspection

* Check Inspection Results

* Enter New Permits information in SuccessWare

* Copy New Permits

* Mail New Permits to Customers or File in Quality Check Drawer by Date

* Follow up calls to customer to schedule inspections

* Permit Revisions

* Correct rejected permit applications (e.g., plans needed)

* Correct other paper work issues, e.g., wrong app. Signed; warranty deed needed; wrong signature; missing signature; no NOC signed

* Coordinate and Schedule corrections of failed inspections with Installation Manager and customers

* Strong follow-up to ensure all permits are closed out; permits applied for are issued

* Ensure that all open permits are closed; Renew permits; Pay fees

* Renew Expire Permits

**Job Requirements:**

* Previous experience in Permitting

* Strong phone and verbal communication skills with active listening skills

* Ability to multi-task, set priorities and manage time effectively

* Attention to detail

* Data Entry: Ability to enter accurate information and post invoices

* Ability to type 45 WPM

**Benefits**

Medical Insurance

Dental Insurance

Life Insurance

Retirement Beneift

Disability Insurance

* Paid holidays

* Paid time off

* Technical training

* Incentive compensation programs

* Supplemental health benefits

**to see more awards we've won.**


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