Director of Operations
2 weeks ago
Job Description
Job Description
Rock ' Em Socks is the World's Largest Sock Store, with designs created and produced daily in Orlando, Florida. With over 10,000 designs to choose from, there's a "Sock for Every Story". Rock 'Em cut through the industry to turn a long-forgotten item of your wardrobe into a bold statement on your feet.
We stand out with creative product, innovative operational processes, and USA based manufacturing for just-in-time projects. Our fast-paced and collaborative team culture provides the inspirational spark needed to do something truly unique.
Our reputation as a
Brandufacturer ( hybrid sock brand & manufacturer) has given us the opportunity to work with world-class partners in sports and entertainment our partners. Rock ‘Em is the official go-to sock brand for the some of the best names in the business - Disney, Marvel, Star Wars, Universal Studios, NFL, NBA and many more.
We're looking to expand our in-house manufacturing capabilities, working towards the constant goal of improving our production, shipping and fulfillment times. Join a fast paced and energetic environment with a culture as innovative and enjoyable as the products we make.
Position Summary:
This role will be responsible for developing and managing our daily manufacturing operations in order to reach increased demand through increased capacity and efficiency. This will include pre-operational responsibilities and preparation such as developing a training program, forecasting demand & related output metrics and building out scheduling across multiple shifts. Operational responsibilities include developing and managing our labor force, monitoring and increasing productivity and facilities maintenance and floor flow.
Success in this role will be determined by executing a data-driven, measure-to-manage approach in order to balance quality, cost, accuracy, efficiency and speed of manufacturing and fulfillment. We are looking to significantly increase our output - key metrics we will measure against will be shipping lead times, production efficiency, labor hour optimization and capacity expansion relative to 2023 actuals and 2024 forecasts.
Pre-Operational - Training
Development of training programs and processes per key roles
Documentation of training programs through written and visual mediums
Creation of actionable training plan with milestones and knowledge verification
Selection, development and management of trainers
Pre-Operational - Forecasting
Daily production numbers beginning with Q4 2024
Daily supplies needed
Daily human capital needs
Assist in the development of forecasting software and management of actual forecasts
Pre-Operational - Scheduling
Building out production scheduling across 3 shifts
Account for % of call outs / no-shows / labor send-homes
Development of full time and part time positions, hours, and ability to swap shifts
Evaluate, implement and manage scheduling software to layer into operations
Operational - Human Resources
Develop and manage relationships with temporary labor agencies
Develop higher level area leads per shift
Fill roles daily with temporary labor teammates
Evaluate temporary labor teammate talent, positional fit and productivity
Coordinate with area leads for their needs
Develop and implement occurrence system and consequences for labor force
Operational - Productivity
Communicate, measure, and increase pace for each production area
Constantly check in with area leads and product to ensure quality
Ensure teammates are on-task
Enforcement of rules and consequences
Develop processes and communicate opportunities for continuous improvement on the floor
Operational - Facility Maintenance
Overall Cleanliness of facility and individual production areas
Grade Area leads on their team’s organization
Scheduling of labor to load/unload container shipments
Execution of optimal storage in finished goods inventory and blank inventory
Manage layout / floor plan of storage racks
Oversee facility vendors and related projects (lights, trash etc)
Oversee waste management on micro level (trash bins, recycling) and macro level (trash containers, recycling bales)
Oversee cardboard waste management
Oversee facility supply needs, purchases, arrivals and distributions
Required Skills:
Bi-lingual: must be able to fluently speak English and Spanish
HIGH ENERGY mindset with ability to motivate a team of 20+
Comfortable talking in front of entire team daily
Zero tolerance for excuses and lack of effort
Lack of ego - the most important thing is the team
Comfortable with having hard conversations
Servant leader - active in the creation of, management of, and execution of tasks
Constant mindset of improvement and problem solving
Extremely organized
Overly communicative
Trustworthy
Punctual
Qualifications
5+ years of relevant experience in retail operations and fulfillment
Expertise in both e-commerce fulfillment and print-on-demand operations
Experience in 3PL Management and Negotiations
Strategic thinking and a growth mindset; the ability to “think big”
Strong accountability for results and metrics
Exceptional leadership and communication skills, to relay capacity and project status to leadership and sync supply and demand
Strong project management skills
Excitement for a start-up environment and building from the ground up
Rock ‘Em is a uniquely integrated company. We want to attract the best candidates who are willing to go above and beyond to serve our customers in the most timely fashion.
Company Description Rock 'Em Socks is The World's Largest Sock Store Our socks are at the crossroads of comfort and creativity, where the industry leading materials meet world-class art and illustrations. We're proud to be partners with some of the most notable companies in the world, releasing collaborations with the NFL, NBA, Disney, Star Wars, Marvel and more We're what we call a "brandufacturer" - the perfect mix between a creative brand and a forward thinking manufacturer. All of our socks are designed and made in Orlando, Florida - with technology that has us going from an idea to a product in mere minutes. Rock 'Em truly is First on Foot - where any new movie, TV show, meme, trend, champion and hero gets forever immortalized on our socks. Our team culture is collaborative, fast-paced, growth focused and above all fun. Think you have what it takes to bring the next best idea to the wonderful world of socks? Apply today At Rock 'Em there's something for people of all walks of life. With over 10,000 unique designs, we truly have A Sock for Every Story.
Company Description
Rock 'Em Socks is The World's Largest Sock Store Our socks are at the crossroads of comfort and creativity, where the industry leading materials meet world-class art and illustrations. We're proud to be partners with some of the most notable companies in the world, releasing collaborations with the NFL, NBA, Disney, Star Wars, Marvel and more We're what we call a "brandufacturer" - the perfect mix between a creative brand and a forward thinking manufacturer. All of our socks are designed and made in Orlando, Florida - with technology that has us going from an idea to a product in mere minutes. Rock 'Em truly is First on Foot - where any new movie, TV show, meme, trend, champion and hero gets forever immortalized on our socks. Our team culture is collaborative, fast-paced, growth focused and above all fun. Think you have what it takes to bring the next best idea to the wonderful world of socks? Apply today At Rock 'Em there's something for people of all walks of life. With over 10,000 unique designs, we truly have A Sock for Every Story.
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