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Customer Service Representative

2 months ago


Montgomery, United States Avita Pharmacy Full time

Customer Service Representative will assist patients with picking up their medications as well as checking out the medications through the Point of Sale (POS) system. This is a clinic-based position located in Montgomery, AL at the Five Horizons Health Clinic (2900 McGehee Rd.) The position is part-time and the work schedule will consist of 15-25 hours weekly. The pharmacy hours of operation are Mon - Thurs: 8AM-5PM & Fri: 8AM-12PM. Great developmental opportunity to prepare and transition into a pharmacy technician role About the Role: Provides excellent customer service by acknowledging, assisting, and showing compassion and professionalism toward a diverse patient population in person and over the phone. Operates the cash register using the POS system. Balances register drawer accurately each day. Ensures all daily deposits are properly carried out in a timely way for all POS registers. Checks and enters daily orders from wholesalers. Assists with routine inventory maintenance tasks. Maintains a neat and organized workstation. Retains pharmacy equipment in accordance with company standards. Accepts prescription orders and evaluates information for completeness and accuracy. Maintains temperature logs for the pharmacy and medication refrigerators. Communicates effectively with other members of the pharmacy operations team. Coordinates and tracks daily prescriptions deliveries and/or pick up orders. Ensures all deliveries are made accurately and on time and accounted for. Proactively identifies problems, escalates if/when appropriate, and provides effective solutions. Multitasks in a fast-paced environment with several computer programs and patients. Performs other related duties as assigned. About You: High School Diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience. Bilingual in Spanish is highly preferred. Cashiering experience using POS software. Prior retail pharmacy experience a plus; experience with shipping and packaging a plus. Strong and effective communication and customer service skills. Knowledge of MS Suite including Word, spreadsheet software; inventory software; internet software; order processing systems. Strong typing and data entry skills. Able to lift and carry light to medium-weight packages. Ability to multitask and remain organized in a busy, fast-paced work environment. Be proactive in identifying and analyzing problems and providing solutions. At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. Pay range: $15.00 to $17.00 per hour, based on credentials and geographic location. Avita Care Solutions offers a comprehensive benefits package: Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities. Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending. Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match. All benefits are subject to the applicable plan terms. #J-18808-Ljbffr