eCustomer Support Representative

2 months ago

Eugene, United States Peterson Full time
It's your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters

Job Description

Peterson Cat has an immediate need for an eCustomer Support Representative who can be based at either our Eugene or Medford location.

SUMMARY

This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement, achieving key metrics, monthly reports/tracking, and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers, offering product support, and measuring/reporting progress.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
  • Promotes PartsStore sales and usage for Peterson.
  • Promotes the sale of Cat ET, DPC Training and Peterson University Training.
  • Makes sales calls on assigned Peterson customer accounts with Product Support Sales Representatives and/or e-Customer Support Manager.
  • Be able to create and communicate the value of Peterson's e-business portfolio to customers in the field and at their job sites.
  • Makes sales calls on unassigned Peterson customer accounts.
  • Follow through on the sales process from customer identification, prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage.
  • Support Sales plans through our websites.
  • PartsStore implementation, access control, troubleshooting and handling new customer requests.
  • Provide PartsStore training to customers.
  • Travel to multi-state Peterson locations and customer sites.
  • Calls on customers at job sites throughout Peterson territory to assist online users at their workstations, testing process from customer's computer.
  • Must be able to travel up to 70% of time, with 25% overnight travel to customers, job sites, and to company subsidiaries.


QUALIFICATIONS

High School Diploma or General Education Degree (GED); and a minimum of three years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

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