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Principal Customer Success Manager, Enterprise
1 month ago
Principal Customer Success Manager, Enterprise - West Portland, OR Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. About The Role & Team *Remote candidates MUST be open to potential travel up to 50% The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Principal Customer Success Manager, Enterprise - West for our west region, you are responsible for making sure that our enterprise customers are successful in achieving their product goals. You will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. As a Principal Customer Success Manager, Enterprise - West, you will: Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions. Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs. Plan and deliver value-based business reviews with customer executives. Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude. Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude. Project-manage the customer journey using internal and external resources as needed. Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights. Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights. You'll be a great addition to the team if you have: 7+ years prior experience in a Customer Success / Account Management role. 4+ years working with large enterprise SaaS customers. Proven ability to program-manage software adoption within sophisticated Enterprise organizations. A customer-focused mentality, along with passion and curiosity for our customers’ businesses. Technical aptitude and business acumen. Open to a small amount of travel if based in San Francisco. Remote candidates must be open to potential travel up to 50%. Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: Excellent Medical, Dental and Vision insurance coverages. Flexible time off, paid holidays, and more. Generous stipends for wellness, commuter transit/parking, learning and development, and home office equipment. Excellent Parental benefits. Mental health and wellness benefits. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. #J-18808-Ljbffr
