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Community Liaison for Award Winning Home Care Company

2 months ago


Little Rock, United States Right at Home Little Rock Metro Full time

Join our team at Right at Home as a Full-Time Community Liaison in an exciting environment where you can make a real difference in the community As the public face of our organization, you'll have the opportunity to build relationships with local businesses and organizations, spreading the word about the exceptional home care services we provide. This onsite role in Little Rock offers competitive pay and quarterly bonuses.If you're passionate about connecting with people, driving results, and being a part of a dynamic team, look no further for your next career opportunity You will be given great benefits such as Medical, Dental, Vision, a Competitive Salary, and Paid Time Off. Apply today and be a key player in shaping the future of home care in our communityWHO ARE WE? AN INTRODUCTIONRight at Home Metro Little Rock is a leading in-home care company that has been selected as 2024 Provider of Choice, Employer of Choice, Leader in Experience Award winners by Home Care Pulse along with being certified as a Great Place To Work. We are proud of our incredible staff and highly trained caregivers, who provide world class service to seniors and adults with disabilities in our community.As a Community Liaison at Right at Home, you will play a crucial role in promoting our home care services with enthusiasm and authenticity. Each day, you will have the opportunity to create a positive image for our company in a community you care about. Our commitment to those we serve is unparalleled, and we are eager to share our dedication and success. Join us in making a real difference in the lives of our clients while showcasing what sets us apart. Your energy and drive will help us reach even more families in Little Rock and beyond.What would you do as a Community Liaison?Are you a natural-born storyteller? Do you love serving others? Are you a passionate go-getter who thrives on spreading the word about exceptional services? As our Community Liaison at Right at Home, you'll have the opportunity to showcase our home care services through personalized visits in the community. We're not selling a service - we're sharing our passion for making a real difference in the lives of those we serve. Join us in spreading the word about the incredible impact we're making in the community and be a key player in shaping the future of home care in Central ArkansasWhat matters most?To excel as our Community Liaison, you need to be a strategic thinker and a master relationship-builder. You'll play a pivotal role in expanding our reach and impact in the community, increasing care hours while upholding our exceptional service standards. With a strong drive to achieve, you won't rest until you've met and exceeded annual sales goals. Previous experience in sales, particularly in the home care or healthcare sectors, will be a valuable asset in this role. If you possess a strong drive to succeed, a passion for improving lives, and a track record of increasing market share, we want you to join our team and help make a real difference in the lives of others.Proficiency in Customer Relationship Manager databases and a passion for creating meaningful connections are key to thriving in this dynamic role that shapes the expectation of home care in Central Arkansas. Knowledge, skills and abilities required for the position are: Focus on increasing care hours while maintaining high standards for service and Client SatisfactionAbility to develop and maintain a profitable referral source pipeline and gain market share.Pre-planning of weekly sales activities, creating opportunities for communication with referral sources, clients and families. Maintains sales activity in Customer Relationship Manager database.Community Liaison must be able to convey a strong need to serve well and be tenacious.Ability to not give up. Must be energized by developing and meeting weekly/quarterly goals.The ideal Community Liaison has a successful sales track record in increasing market share and has prior experience working in the home care or healthcare industries.Are you ready for an exciting opportunity?If you think this job aligns with your requirements, then submitting an application is simple. Good luckBackground Check:A background check will be conducted on all employees and, where appropriate, may consist of prior employment verification, professional reference checks, education confirmation, credit checks, driving record, criminal record, child and adult abuse registries, child and adult protective services, and state licensing bureaus. Background checks will occur during pre-employment as part of the hiring process and may occur on a regular basis annually. Right at Home reserves the right to also conduct background checks at other times during your employment.Providers licensed with the Arkansas Department of Health must maintain evidence of criminal history records checks completed on all operators, applicants for employment, and employees. Providers are also subject to DHS certification requirements for registry records checks and reporting.Each service provider shall maintain on file, subject to inspection by the Arkansas Crime Information Center, the Identification Bureau of the Department of Arkansas State Police, or the licensing or certifying agency evidence that criminal history records checks have been completed on all operators, applicants for employment, and employees of the service provider.A federal criminal history check must also be completed if the applicant or employee has not continuously lived in the State of Arkansas for the past five years. The agency will be responsible for verification of this information. Examples of evidence that can be used to verify the above may include, but is not limited to, employment records, payroll check stubs, tax records, rent/house payment records, utility bills, school records, etc.A service provider shall inform employees that continued employment is contingent on the satisfactory results of criminal history records checks and shall conduct periodic criminal history records checks on all employees no less than one (1) time every five (5) years.If the licensing or certifying agency determines that an applicant or employee is disqualified from employment based on the criminal history of the applicant or employee, the service provider shall deny employment to the applicant or shall terminate the employment of the employee.If the licensing or certifying agency issues a determination that an applicant or employee is not disqualified from employment or if there is no criminal history on an applicant or employee, the service provider may employ the applicant or continue the employment of the employee.Completed applications for criminal history records checks and fingerprints are submitted by the agency to the Arkansas State Police and Federal Bureau of Investigation (if applicable).Right at Home will pay for these background checks as long as it clears, and the employee remains employed for the company for a minimum of 90 days. If the employee does not pass the background check (at any time), the employee quits at will or is terminated within 90 days of employment or if employee does not give a proper 2-week notice at end of employment, the employee will be responsible for the fee. The fee will be deducted from employee's final paycheck or debited from account on record. We do adhere to the federal and state Department of Labor standards; a final paycheck will not fall below minimum wage.Drug Free Workplace:It is the belief of Right at Home that drug-free workplace programs help improve workplace safety and the health of employees. These programs also play an important role in fostering safer and drug-free families, schools, and communities across the U.S. As such, any use, possession, transfer, or sale of illegal drugs by employees while on Company and/or client premises, while performing work for or on behalf of the Company, and/or any off-the job use, activities, or convictions relating to such illegal drug use or activity is strictly prohibited.Off-the-job illegal drug use or activities adversely affects the Company in many ways, including but not limited to unsatisfactory job performance and/or attendance; risking the safety of the employee, fellow employees and/or the Company's clients; and/or risking damage to Company business or Company/client property.This policy does not prohibit the use of legally prescribed medication and over-the-counter drugs where the employee is following substances obtained legally and are used in accordance with the related prescription and/or directions. The employee is allowed to continue work under such condition that the employee's job performance is not significantly and/or detrimentally affected by the legally obtained drug AND the employee does not pose a threat to his/her own safety or health or that of other employees or clients. In such cases where a danger exists or the employee's job performance is affected as described, the employee may be required to comply with appropriate action as determined by the Company.Right at Home is committed to operating and maintaining a drug-free workplace. Some of our client facilities require pre-employment and/or random drug testing. We will require our employees to comply with all facility policies and procedures, as well as state and federal laws regarding drug testing. Right at Home reserves the right to randomly drug test employees. Any employee who is found to be in violation will be subject to disciplinary action up to or including termination. When Right at Home requests a random drug test, an employee has 4 hours to report to the office or testing facility (whichever Right at Home chooses) for test.We reserve the right to test any employee for the use of illegal drugs or alcohol. Such a test may be conducted through urinalysis, blood tests, or other tests to determine the presence of illegal substances as noted above.Such a test may be conducted under the following circumstances:Pre-employment drug test as a condition of an offer of employmentDrug and alcohol test after an accident where an employee has been involved in a work-related accident that requires medical attention or results in property damage to the employer or clientDrug and alcohol test where a manager has a reasonable suspicion (through observation of physical symptoms, erratic behavior, or report of policy violation) that an employee is impaired while on the jobDrug testing randomly as part of the Company's ongoing efforts to ensure a drug-free workplaceIn compliance with client facilities policies and procedures For pre-employment and random testing, the employee is expected to submit to a test as requested by the Company. Where an accident has occurred or upon reasonable suspicion, the employee may be driven to a certified lab, at the Company's expense, for the test. Results of drug and alcohol tests will be kept confidential and will not be released, except as required by law or to the employee upon request. Only those with a need to know the information for reasons connected with their employment will have access to the test results.Employee's positive test result showing the usage of drugs or alcohol or being under the influence will be given the opportunity to explain the positive test result. Any applicant with a positive test result can have their offer of employment rescinded. Employees with a positive test result will be subject to discipline up to and including termination.Applicants or employees who refuse to submit to a requested drug or alcohol test, tamper with a test result or refuse to cooperate with investigations of policy violations, will be subjected to corrective action including rescinding of the offer of employment or immediate termination.Right at Home will pay for this drug test as long as the employee passes the test, and the employee remains employed for the company for a minimum of 90 days. If the employee does not pass the drug test (at any time), employee quits at will or is terminated within 90 days of employment or employee does not give proper 2-week notice, the employee will be responsible for testing fee.