Customer Service Representative

3 weeks ago

Atlantic City, United States AtlantiCare Full time

Minimum Qualifications:
* High School Diploma or equivalent required.
* Minimum 1 - 3 years' experience in a hospital business office environment in the areas of claim processing, billing and follow-up required.
* 1-2 year's previous customer service experience is required.
* Working knowledge of Microsoft Office specifically that of Outlook and Word required.

POSITION SUMMARY
The primary responsibility for this position is to provide information to patients regarding their account status, to assist customers with problem resolution and to provide clerical and administrative support to the department. A strong working knowledge of all customer service responsibilities as defined by the respective A&E tool for this position is required. These responsibilities are performed primarily through telephone, in writing, in person, and/or via correspondence.

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
EDUCATION: High School Diploma or equivalent required.
LANGUAGE: Bi-LingualSpanishpreferred.
LICENSE/CERTIFICATION:
EXPERIENCE: Minimum 1 - 3 years' experience in a hospital business office environment in the areas of claim processing, billing and follow-up required. 1-2 years working knowledge of McKesson/STAR with an emphasis on Patient Registration/Insurance Management preferred.
1-2 year's previous customer service experience is required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) preferred. Working knowledge of Microsoft Office specifically that of Outlook and Word required.

PERFORMANCE EXPECTATIONS
The Customer Service Representative possesses well-developed communication, interpersonal and organizational skills and interacts effectively with all levels of the organization. This position demonstrates commitment to internal and external customer service, achieves established telephone performance standards and demonstrates the ability to handle multiple tasks at once.

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT
Position requires sitting at a desk/computer a majority of the day and frequent walking, standing and reaching. This position also requires the ability to occasionally lift up to 10 pounds. Works with equipment such as computer terminal, fax machine, printer and copier.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP
This position reports to department leadership.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

  • Customer Service Representative

    4 weeks ago

    Oklahoma City, Oklahoma, United States D3S Service Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at D3S Service. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer incoming calls in a professional and courteous mannerPerform marketing and sales...

  • IGaming Customer Service Representative II

    5 months ago

    Atlantic City, United States Ocean Casino Resort Full time

    About the Role The iGaming Customer Service Representative II is responsible for working within a team to exceed customer satisfaction expectations and enhancing the play experience by providing professional, accurate, and timely assistance for all matters relating to the player's interaction with the online casino via various communication channels...

  • Customer Service Representative

    2 months ago

    Atlantic Beach, United States Circle K Full time

    Circle K - 2425 Mayport Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    2 months ago

    Johnson City, United States Airline Maintenance Service, Inc. Full time

    Advanced Call Center Technologies is seeking Customer Service Representatives to join our team supporting the Banking and Finance industries. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do! Our employees enjoy same-day pay and can be eligible...

  • Customer Service Representative

    4 weeks ago

    Atlantic Mine, MI, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and...

  • Client Services Representative

    1 month ago

    Atlantic City, United States AtlantiCare Full time

    Position Summary:The Client Services Representative provides office support for the clinical units within ABH. The Representative answers phones and processes clients as they arrive for their appointments. The Client Services Representative also ensures the timely and organized scheduling of staff and patient appointments, collection of patient fees, and...

  • Client Services Representative

    1 month ago

    Atlantic City, United States AtlantiCare Full time

    Position Summary: The Client Services Representative provides office support for the clinical units within ABH. The Representative answers phones and processes clients as they arrive for their appointments. The Client Services Representative also ensures the timely and organized scheduling of staff and patient appointments, collection of patient fees, and...

  • Licensed Insurance Customer Service Representative

    4 weeks ago

    Forest City, North Carolina, United States Insurance Service Associates Full time

    Job Title: Licensed Insurance Customer Service RepresentativeJob Description:At Insurance Service Associates, we are seeking a detail-oriented and customer-focused Licensed Insurance Customer Service Representative to join our team.Key Responsibilities:* Communicate with customers regarding their accounts, including changes and updates.* Requote accounts as...

  • Customer Service Representative

    3 months ago

    Kansas City, United States A.C.E. Executives Full time

    The consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    2 months ago

    Peachtree City, United States Dixon Incorporated Full time

    Dixon is looking for a Customer Service Representative to join our team in Peachtree City, GA. The CSR will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or serv Customer Service, Customer Service Representative, Representative, Manufacturing, Retail

  • Customer Service Representative

    6 months ago

    Kansas City, United States Children's Mercy Kansas City Full time

    The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters. The incumbent suppor Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Service

  • Customer Service Representative

    2 months ago

    Jersey City, United States Atrium Staffing Full time

    Our client is a global company in the health and wellness space seeking a Customer Service Representative with SAP experience. Salary/Hourly Rate: $60,000 Position Overview: The Customer Service Representative will be directly involved in the customer's journey, providing accurate information in a timely fashion. Partnering with customers and the...

  • Customer Service Representative

    4 weeks ago

    Calumet City, Illinois, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you looking for a rewarding career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their...

  • Customer Service Representative

    4 weeks ago

    Kansas City, Kansas, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Strategic Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide customer service and support...

  • Customer Service Representative

    4 weeks ago

    Jersey City, New Jersey, United States Hemant Jiwnani - State Farm Agent Full time

    Customer Service RepresentativeAre you looking for a career that combines customer service with sales? As a Customer Service Representative for Hemant Jiwnani - State Farm Agent, you will have the opportunity to work with customers to understand their insurance needs and provide solutions to meet those needs.Responsibilities: Establish customer relationships...

  • Customer Service Representative

    18 hours ago

    Rapid City, United States Waste Connections Full time

    Waste Connections - 2426 East St. Patrick Street [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to...

  • Customer Service Representative

    1 week ago

    Kansas City, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. This position will be located at Store 594, 4029 N Oak Trafficway, Kansas City, MO 64116. The Customer Service Representative...

  • Representative - Customer Service

    2 months ago

    Union City, United States Wesco Full time

    Wesco - 1881 West State Road 84 [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the...

  • Customer Service Representative

    5 months ago

    Kansas City, United States TM Limited Full time

    The Customer Service Representative is responsible for all aspects of the company's consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Customer Service Representative will be responsible for building the brand and growth strategy for the business. They will oversee customer plans and...

  • Customer Service Representative

    4 weeks ago

    Cedar City, Utah, United States AvantGuard Monitoring Centers Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at AvantGuard Monitoring Centers. As a Customer Service Representative, you will be responsible for processing alarm signals, dispatching authorities, and providing exceptional customer service.Key Responsibilities:Process...