UX Digital Product Owner

2 weeks ago

San Antonio, United States Broadleaf Results Full time

The Digital Product Owner will be responsible for defining, building, and launching exceptional digital experiences for CPS Energy customers, employees, and partners using Agile/SCRUM methodologies.

This is a 14 month contract position.

This role will work closely with the Digital & Data Transformation team, Information Technology leadership, peers, and cross-functional teams to develop new products, services, or capabilities which evolve the digital experience for customers and employees and directly contributes to CPS Energy's digital transformation.

Serve as the go-to subject matter expert on the technology systems, integrations, processes, and operations required to support CPS Energy digital experience products and services and have a passion for all aspects of digital experience.

Collaborate and build trusted relationships across the organization and back up the Sr. Digital Product Manager as needed as a representative for the digital transformation organization when evaluating, prioritizing, developing, managing, testing, and implementing digital solutions.

Job Duties:

  • Responsible for partnering with the Product Team to establish the product vision and product roadmap
  • Responsible for defining and prioritizing the product features to deliver a whole product
  • Act as the voice of the customer (customers, employees, and partners) internally and be the expert that can deliver solutions and experience designs based on the customer's needs, wants, pain-points and opportunities
  • Responsible for researching the marketplace and developing a technology landscape to deliver market leading solutions for CPS Energy customers
  • Responsible for defining and measuring key product KPIs ensuring customer satisfaction, engagement, and adoption of the digital capabilities
  • Responsible for transitioning to newer KPIs throughout the product lifecycle as relevant
  • Co-lead the Agile team by driving for clarity of purpose and delivery of measurable value everyday
  • Provide key contributions to CPS Energy's overall digital strategic direction and business objectives for digital transformation strategies that deliver value for customers, partners, and employees
  • Leads and/or provides input into the development of digital transformation initiatives that integrate digital value and actionable data more extensively into business and operating models
  • Collaborates with and influences senior leaders, product managers, developers, vendors, designers, and other stakeholders to ensure successful product strategies and product/ feature launches
  • Collaborate with stakeholders to recommend and implement changes to products, processes, or business practices to ensure an exceptional digital experience based on feedback provided
Minimum Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Marketing, Human Centered Design, or a related subject
  • Demonstrated experience working in a technologically advanced company, including experience as a digital product owner leveraging agile tools like JIRA and Confluence
  • Extensive experience applying core Agile, Project, and Scrum knowledge to customer-facing products
  • Relevant information technology and/or business experience, including significant time within a digital function
  • Strong understanding and experience with QA testing
  • Proficient in running workshops and using feedback to develop design prototypes
  • Solid understanding of visual design for web and mobile including how to elevate design
  • Functional knowledge of digital commerce business processes
Preferred Qualifications
  • Experience with customer communications and notifications platforms
  • Experience with measuring customer pain points from communication and engagement points of view
  • Deep understanding of accessibility guidelines for digital capabilities
  • Experience pulling together a scrum team, including developers, designers, testers, and analytics, and setting the overall direction for the team
  • Proven track record of taking a digital platform from design through production/release
  • Deep understanding of how to apply the methodologies of interaction design and research to digital platform development for both web and mobile
  • An understanding of the latest and emerging communication technologies landscape
  • Work closely with Portfolio Management and Project Management Office on project prioritization and sprint planning
  • Drive and lead agile delivery, recognizing that speed-to-impact is critical, and achieve this through highly interactive digital interactions
  • Lead and assist with products necessary to execute the defined digital transformation strategy, including across all content, engagement approaches, channels, and process
  • Employs design thinking to bring world-class experiences to market across multiple touch points

  • Published on 10 Nov 2022, 3:47 PM

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