Front Office Agent

3 months ago


Arlington, United States Concord Hospitality Full time
DescriptionLe Meridien, Arlington Hotel
Is looking for people that have a passion to serve others and model our culture and foundation based on Concord Hotels five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.

As well as Marriott's values: We put people first, We Pursue Excellence, We embrace change, and We serve our world.
FRONT DESK AGENT
Position Summary:

To assist guests efficiently, courteously, and professionally in Front Desk related functions. To perform assigned tasks such as ensuring high levels of customer service, making room reservations, providing information and services to guests and receiving payment for services.

Essential Functions:

1. Check guests in and out of the hotel according to hotel and/or brand standards.

2. Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.

3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.

4. Take, modify and cancel guestroom reservations.

5. Manage inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.

6. Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts.

7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

8. Follow in-house procedures to help ensure the security of guests and employees.

9. Know hotel emergency procedures.

10. Maintain cleanliness of Front Office area.

Additional Responsibilities:

- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

- Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

- Good communication and interpersonal skills.

- Ability to stand for extended periods of time.

- Ability to work in a fast-paced environment.

- Ability to maintain control and composure in difficult situations and exhibit good judgement.

Why Concord?

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Le Meridien, Arlington Hotel

1121 19 th Street North Arlington, Va.

Le Meridien, Arlington Hotel website
  • Front Office Agent

    2 months ago


    Arlington, United States Le Méridien Arlington Full time

    DescriptionLe Meridien, Arlington HotelIs looking for people that have a passion to serve others and model our culture and foundation based on Concord Hotels five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. As well as Marriott’s values: We put people first, We Pursue Excellence, We embrace change, and We serve our world.FRONT DESK...


  • Arlington, Virginia, United States Staff My Agency Full time

    Front Office RepresentativeWe are seeking a highly motivated and customer-focused Front Office Representative to join our team at Staff My Agency. As a Front Office Representative, you will play a critical role in ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.Key...

  • Front Desk Agent

    4 weeks ago


    Mount Arlington, New Jersey, United States Opal Hotels Group Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Opal Hotels Group. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Manage front office duties, including...


  • Arlington, Virginia, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Holiday Inn Arlington at Ballston. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front office operations, and providing exceptional customer service.Key ResponsibilitiesStaffing and...


  • Arlington, Virginia, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Holiday Inn Arlington at Ballston. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front office operations, and providing exceptional customer service.Key ResponsibilitiesStaffing and...

  • Front Desk Agent

    4 weeks ago


    Arlington, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Arlington [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    2 weeks ago


    Arlington, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hilton Arlington (TX) [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...


  • Arlington, Virginia, United States IHG Full time

    Job Title: Franchise Hotel Front Desk AgentJob Summary:We are seeking a self-motivated and guest-focused Front Desk Agent to join our team at Crowne Plaza Suites in Arlington, Texas. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling check-ins and check-outs, and processing payments in a timely...

  • Front Desk Agent

    4 days ago


    Arlington, Virginia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outsProvide...


  • Arlington, Virginia, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Le Meridien, Arlington Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesCheck guests in and out of the hotel, ensuring a...

  • Front Office Agent

    3 weeks ago


    Arlington, United States Loews Hotels Full time

    Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic...


  • Arlington, Virginia, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Le Meridien, Arlington Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesCheck guests in and out of the hotel, ensuring a...

  • Front Desk Agent

    1 week ago


    Arlington, United States HYATT Hotels Full time

    Hyatt Hotels - 1325 Wilson Boulevard [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties; Provide...


  • Arlington, Virginia, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Le Meridien, Arlington Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesCheck guests in and out of the hotel, ensuring...

  • Front Office

    4 weeks ago


    Arlington, United States Staff My Agency Full time

    S tate Farm Agency, located in Arlington, TX, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a...

  • Front Desk Agent

    4 weeks ago


    Arlington, United States Donohoe Companies Full time

    Residence Inn Arlington is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply. Position Summary: Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and...


  • Arlington, Virginia, United States Loews Hotels Full time

    Job SummaryThe Front Office Agent will provide exceptional guest service in a fast-paced environment. This role requires a friendly, professional, and efficient demeanor, with the ability to work flexible hours and meet the demands of a world-class hotel.Key ResponsibilitiesWelcome and register guests in a welcoming and efficient manner, assigning rooms that...


  • Arlington, Texas, United States Loews Arlington Hotel Full time

    Job SummaryWe are seeking a highly skilled and friendly Front Office Agent to join our team at Loews Arlington Hotel and Convention Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, registering guests, assigning rooms, and coordinating with other departments to satisfy guest requests.Key...


  • Arlington, Virginia, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Holiday Inn Arlington at Ballston. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front office operations, and providing exceptional customer service.Key ResponsibilitiesFront Office...

  • Front Desk Agent

    5 months ago


    Arlington, United States Angel Of The Winds Full time

    ** Front Desk Agent** **Job Category****:** Hotel **Requisition Number****:** FRONT002452 Showing 1 location **Job Details** **Description** **Company Standards** At Angel of the Winds, the Worlds Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team...