Customer Service Representative

2 weeks ago

Chicago, United States Jet Support Services , Inc. Full time

**Customer Service Representative**

Chicago, IL / JSSI Parts & Leasing Parts Sales / Full-time About JSSI. . .

For over 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. The company offers hourly cost maintenance programs to manage the often unpredictable costs of operating virtually all makes and models of aircraft, engines and auxiliary power units (APUs). JSSI is responsible for maintaining in excess of 2,000 business jets, turboprops, regional jets and helicopters across the globe and serves customers through its unique infrastructure of expert technical advisors.

JSSIs portfolio of companies leverage this extensive technical knowledge, maintenance buying power and data to support every stage of the aircraft life cycle, from aircraft acquisition to disassembling and parting out the aircraft. JSSI Parts & Leasing sells aircraft parts, provides lease engines and APUs, and offers supply chain solutions as a service to large fleet operators. Additionally, JSSIs technical experience and global reach powers a complete range of consulting and digital services utilized by operators, aircraft brokers, and service providers across the industry.

In 2020, JSSI was recognized as a US Best Managed Company.

Other JSSI services:

JSSI Parts & Leasing provides aircraft parts, leasing and supply chain solutions. An extensive inventory of over 25,000 aircraft parts, engines and APUs is available across multiple makes and models of commercial and business jets, turboprops and helicopters. A qualified global vendor network sources additional assets for anything that flies.

JSSI Advisory Services utilizes JSSIs technical expertise and global network to inspect aircraft, perform ASA-certified appraisals, assist with maintenance cost planning, manage maintenance events, audit invoices, and provide insurance claims management.

Conklin & de Decker enables aircraft owners and operators to make more informed decisions. More than 35 years of objective and impartial data powers digital tools to analyze aircraft ownership options with the most accurate performance and comparison data available, review critical state tax information, and streamline MRO business processes and track maintenance with Aerotrac software.

For more information, visit .

JSSI Parts & Leasing is looking for a Customer Support Representative to be based in our Chicago, IL headquarters or based out of their home-office for remote work in the USA. **Position Summary:**

+ The Customer Service Representative is a critical role within the expanding parts business of JSSI. This individual will support the quote and order flow from JSSI Parts & Leasings (JPLs) online ordering portal, as well as the relationship driven orders from the sales force. The customer service representative will ensure orders are captured accurately and precisely in the system. They will own the post-agreement aspects of orders including purchase and sales order completion and logistics. In addition, they will laisse with JSSI marketing to execute on customer-driven marketing strategies.

**Position Responsibilities:**

+ Create active follow-up communication with customers to ensure successful order conversion.

+ Work with Product Line Representatives (PLRs) and salespeople to enter sales order and purchase order information into Component Control Quantum, JPLs inventory system, including invoicing.

+ Assist with marketing communication.

+ Manage the complete supply chain process in supporting material requirements for scheduled and unscheduled maintenance.

+ Learn JSSIs existing hourly costs maintenance offerings across various products.

+ Work closely with the JPL procurement and sales teams.

+ Create relationships with suppliers, repair vendors and customers.

+ Effectively present JPL to prospective customers and suppliers.

+ Settle discrepancies with customer orders in a professional and timely manner.

+ Call on regular and prospective customers and vendors to solicit new business.

+ Analyze customer accounts and assist PLRs and sales teams to target follow up communication and identify additional sales opportunity.

+ Identify market trends and anticipate areas of opportunity.

+ Manage inventory movement in and out of the system.

+ Attend domestic and international trade shows, conferences, and seminars.

+ Support AOG material requirements.

+ Bachelors degree required.

+ Minimum of three years in procurement or sales.

+ Strong communication skills.

+ Knowledge of aircraft components is a plus.

+ Ability to cultivate strong relationships and communicate effectively via email and telephone.

+ Ability to function independently.

+ Highly organized and able to thrive in fast-paced environment.

+ Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is occasionally required to stand,

+ walk, sit, reach with hands and arms, climb stairs, talk and hear.

+ Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

+ The noise level in this job is usually moderate.

+ Domestic and international travel may be required for this position.

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