Float Patient Relations Manager
4 weeks ago
Company: Oak Street Health
Title: Patient Relations Manager
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
Role Description:
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.
Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.
Core Responsibilities:
* Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
* Serve as internal resource in the clinic on insurance questions for physicians and staff
* Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
* Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
* Manage welcome visits and orientation processes for new Oak Street Health patients
* Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
* Support the clinic management team on operational activities, as needed, including scheduling and billing
* Provide exceptional customer service to create an unmatched patient experience
* Foster patient engagement through the design and execution of events, including center tours
* Other duties as assigned
What are we looking for?
We're looking for motivated individuals with:
* A problem-solving orientation and a flexible and positive attitude
* An eagerness to help us build and refine our operating model
* Sales background preferred, but not required
* Experience with and a supportive attitude toward our patient population of older adults
* Familiarity with relevant patient population
* Community health experience preferred
* Proficient PC skills
* Bachelor's degree preferred, or equivalent education and work experience
* Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
* US work authorization
* Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
* Radiating positive energy
* Assuming good intentions
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and delivering results
* Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
* Collaborative and energetic culture
* Fast-paced and innovative environment
* Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
-
Patient Relations Manager
4 weeks ago
Cincinnati, United States Oak Street Health Full timeCompany: Oak Street Health Title: Patient Relations Manager Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By...
-
Patient Relations Manager
1 month ago
Cincinnati, Ohio, United States Oak Street Health Full timeAbout the RoleOak Street Health is seeking a highly motivated and experienced Patient Relations Manager to join our team. As a key member of our Service Team, you will be responsible for delivering exceptional patient care and ensuring that our patients receive the highest level of service.ResponsibilitiesProvide expert guidance to patients on Medicare...
-
Patient Relations Manager
1 month ago
Cincinnati, United States Oak Street Health Full timeDescription Company: Oak Street Health Title: Patient Relations Manager Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically...
-
Patient Relations Manager
1 week ago
Cincinnati, Ohio, United States Oak Street Health Full timeJob SummaryOak Street Health is seeking a highly motivated and experienced Patient Relations Manager to join our team. As a key member of our Service Team, you will be responsible for delivering exceptional patient care and ensuring that our patients receive the highest level of service.ResponsibilitiesAdvocate for patients by helping them navigate through...
-
Patient Relations Coordinator
2 weeks ago
Cincinnati, Ohio, United States Gastro Health Full timeFull-Time Patient Relations RepresentativeGastro Health is a dynamic and growing healthcare organization seeking a highly skilled Patient Relations Representative to join our team. As a key member of our patient services team, you will play a vital role in ensuring exceptional patient experiences and building strong relationships with our patients and...
-
Patient Relations Coordinator
1 month ago
Cincinnati, Ohio, United States Gastro Health Full timeFull-Time Patient Relations RepresentativeGastro Health is a dynamic and growing healthcare organization seeking a highly skilled Patient Relations Representative to join our team. As a key member of our patient services team, you will play a vital role in ensuring exceptional patient experiences and building strong relationships with our patients and...
-
Patient Relations Coordinator
3 weeks ago
Cincinnati, Ohio, United States Gastro Health Full timeAbout Gastro HealthGastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. We are committed to providing outstanding medical care and an exceptional healthcare experience.Job SummaryWe are seeking a highly skilled Patient Relations Representative to join our team. As a Patient Relations...
-
Patient Relations Coordinator
1 month ago
Cincinnati, Ohio, United States Gastro Health Full time{"title": "Patient Relations Representative", "description": "Key ResponsibilitiesAs a Patient Relations Representative at Gastro Health, you will be responsible for:Answering incoming calls and routing them to the appropriate personnelScheduling, confirming, and canceling office appointmentsWorking on referrals and importing demographics from the patient...
-
Patient Relations Representative
3 weeks ago
Cincinnati, Ohio, United States Gastro Health Full timeAbout Gastro HealthGastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.Job SummaryWe are seeking a Full-Time Patient Relations Representative to join...
-
Patient Relations Coordinator
1 month ago
Cincinnati, Ohio, United States Gastro Health Full timeAbout the RoleGastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a key member of our team, you will play a vital role in ensuring exceptional patient experiences.Key ResponsibilitiesAnswer incoming calls and route them to the appropriate personnel, taking messages and sending tasks as necessary.Schedule, confirm,...
-
Patient Relations Representative
3 weeks ago
Cincinnati, United States Gastro Health Full timeGastro Health is seeking a Full-Time Patients Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid...
-
Patient Relations Representative
5 months ago
Cincinnati, United States Gastro Health Full timeGastro Health is seeking a Full-Time Patients Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday ...
-
Nurse Specialist
1 week ago
Cincinnati, Ohio, United States TriHealth Full timeJob SummaryWe are seeking a skilled and compassionate Registered Nurse to join our Float Pool team at TriHealth Good Samaritan Hospital. As a member of our dynamic team, you will have the opportunity to work in various specialties, including telemetry and critical care, and gain broad experience in a flexible and supportive work...
-
Nurse Float Pool Specialist
2 weeks ago
Cincinnati, Ohio, United States TriHealth Full timeJob Title: Clinical Nurse - Float PoolTriHealth Good Samaritan Hospital is seeking a skilled Clinical Nurse to join our Float Pool team. As a Clinical Nurse, you will provide high-quality patient care in a dynamic and flexible work environment, working across telemetry and critical care departments.Job Summary:This is a unique opportunity to gain broad...
-
Floating General Manager, Full-time
4 weeks ago
Cincinnati, United States AVI Foodsystems Full timeAVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Floating General Manager, Full-time. This position is scheduled Monday through Friday from 6:00 a.m. to 3:00 p.m. with occasional weekends as needed. Daily travel in the Cincinnati area is required. Dining/Cafe General Manager experience preferred. Founded in 1960, AVI...
-
Floating General Manager, Full-time
6 days ago
Cincinnati, United States AVI Foodsystems Inc Full timeAVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Floating General Manager, Full-time. This position is scheduled Monday through Friday from 6:00 a.m. to 3:00 p.m. with occasional weekends as needed. Daily travel in the Cincinnati area is required. Dining/Cafe General Manager experience preferred. Founded in 1960, AVI...
-
Registered Nurse
4 weeks ago
Cincinnati, Ohio, United States Mercy Health Full timeJob SummaryMercy Health is seeking a Registered Nurse - PCU/ICU Float Pool to join our team. As a member of our clinical float pool, you will have the opportunity to work in various departments and locations within the Cincinnati Market, providing patient care and supporting the needs of our patients and families.ResponsibilitiesAssess, analyze, plan,...
-
Social Worker for Psychiatry/Float Position
1 week ago
Cincinnati, Ohio, United States Children's Hospital Medical Center Full timeJob Title: Social Worker for Psychiatry/Float PositionAbout Us:At Cincinnati Children's, we strive to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We aim to do better and find energy and inspiration in our shared purpose.Our Recognition:We have...
-
Medical Assistant Float Position
4 days ago
Cincinnati, Ohio, United States OrthoAlliance Full timeJob Summary:As a Medical Assistant Float at OrthoAlliance, you will be responsible for providing general medical assistance to patients and physicians. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:• Complete EMR intake for patients• Escort patients to...
-
Medical Assistant Float Specialist
1 week ago
Cincinnati, Ohio, United States OrthoAlliance Full timeJob Summary: We are seeking a skilled Medical Assistant Float Specialist to join our team at OrthoAlliance. The successful candidate will be responsible for providing general MA functions, including H&P, communication with physicians and staff, and general housekeeping of exam rooms. Key Responsibilities: EMR intake completed at time of service Escort...
