Account Manager

4 weeks ago

Concord, United States Evercast Full time

Job Summary

Manage, direct and oversee assigned projects from award stage to fulfillment which includes customer liaisons/negotiations, takeoffs, timing, and coordination with production scheduling and logistics departments. Maintains the ERP system by ensuring processes and transactions are properly documented and executed.

REPORTING RELATIONSHIPS

The position reports to the Director, Project Management

Duties & Essential Job Functions

Communicate with customers to establish and define requirements and expectations on all projects. Coordinate with managers and team members to ensure we meet customer requirements and expectations. Responsible for customer and job site visits. Monitor the flow of all assigned projects, and assist where needed, to ensure that a precise and quality product is delivered to the customers' requirements. Ensure that all awarded projects pertaining to our quote have current plans reviewed to match with quote or PO values. Confirm proper submittals have been issued and approvals returned. Point of contact to resolve customer billing credits. Manages incoming sales demand and customer expectations through close communication with the sales department, estimators, and management.? Collaborate with the sales and operations teams in order to develop policies and procedures for continual improvements to all departmental functions. Collaborate with production and inventory control specialists, to ensure necessary production orders are being issued, discuss potential production issues and to provide opportunity for input on adjustments necessary to meet demand. Assist department supervisors and managers with the utilization of all available tools, ie. Titan, to maximize efficiency. Utilize a high level of communication to minimize potential issues. Point of contact for escalated account support. Coach, mentor and develop team members, including overseeing new hire onboarding and providing career development and planning. Ability to engage employees and create a culture based on company guiding principles. Knowledge, skills and experience are aligned with our company’s Vision and Guiding Principles.

Other Functions And Responsibilities

Perform other duties as directed by Director, Project Management

Qualifications

Must be safety-minded, team-oriented and customer-focused Excellent communication skills with an emphasis on customer satisfaction, goal/deadline orientation, and independent execution. Highly organized and ambitious when it comes to meeting goals and deadlines. Detail and technically oriented individual. Ability to read and understand technical plans and specifications.

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