Customer Analyst

Business Unit Overview

Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Rachael Ray® Nutrish®, Kibbles 'n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn for the latest news.

Brand

Post Consumer Brands recently acquired several iconic pet food brands, venturing into a new market while remaining true to our purpose to provide delicious and accessible food that our consumers love. We're always searching the center store for the next exciting product to add to our portfolio, and right now, we're growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. That's where you come in. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets.

Location Description

Post Consumer Brands corporate headquarters in Lakeville, Minn. is about 20 miles south of Minneapolis and St. Paul, Lakeville has all the benefits of smaller town living with access to everything a large metropolitan area has to offer. Join more than 400 team members collaborating on the two-building campus to help put breakfast on the tables of millions of consumers in North America.

Responsibilities

Overview

This position involves acting as a buyer for retail customers, requiring the analysis of data to manage and restock inventory effectively. It includes forecasting and generating purchase orders to adhere to shared KPIs, as well as reporting and resolving issues. Collaboration with both internal and external stakeholders is essential to fulfill customer requirements. Decision-making should prioritize the interests of both the customer and the company. The position demands a candidate who is personable for customer engagement and detail-oriented and analytical to achieve objectives.

Responsibilities and Accountabilities

• Manage buying activities on behalf of the Customer utilizing customer portal or third party tool.
• Daily review of customer inventory levels and generation of purchase orders to meet demand and reduce lost sales.
• Analysis of historical sales data for forecasting customer demand for finished goods.
• Trend analysis of customer demand to inform production planning and deployment.
• Implement EOQ models to balance cost-efficiency with inventory turnover.
• Monitor third-party logistics to uphold Supply Chain standards.
• Support cost reduction in warehousing and transportation by adhering to order lead times and maintaining order cycle time goals.
• Strengthen customer relationships through commitment to customer initiatives and identification of process improvements.
• Management of routine tasks and special projects to support ongoing business operations.
• Reporting on customer inventory levels for strategic decision-making by the Commercial Team.
• Regularly update and review the Supply Chain scorecard to maintain alignment with business goals.
• Manage customer orders in JD Edwards (ERP system).
  • Process EDI orders or enter orders manually into system.
  • Timely resolution of any order issues so that customer's requested delivery date can be met.
• Maintain and enhance the relationship between Post Consumer Brands and the customer by serving as the point of contact for all matters related to order fulfillment.
• Communicate with customer and internal partners, including Sales, Supply, Warehousing, Transportation, and many more, regarding any potential service risk (product shortages, late trucks) and other potential issues and opportunities.
• Partner with Accounts Receivable to understand customer deductions in order to reduce fines and fees.
• Partner with Credit to ensure orders are released from credit hold in time to support customer's request date, or to allow for proper communication with the customer if request date will not be met.
• Provide root cause analysis on systemic service failures, and implement corrective action.
• Enter Credit/Debit memos to ensure customers are accurately charged for our products.
• Identify and participate in problem solving activities to improve supply chain processes.
• Document standard work practices within Customer Operations department and continuously look for opportunities to enhance and improve processes.
• Lead and/or participate in tracking and identifying cost-savings projects.

Qualifications

Education: Four-year degree is preferred from an accredited institution, preferably in Supply Chain, Business, or related field.

Experience: 3+ years in a Customer Operations or Sales role (manufacturing environment preferred)

Other Characteristics

• Strong communication skills, both written and oral, with the ability to de-escalate situations as needed and communicate across functions internally and externally.
• Able to successfully manage conflict, as well as manage multiple competing priorities.
• Ability to analyze and consolidate data and present recommendations to variety of audiences.
• Solid knowledge of Supply Chain, Customer Order Fulfillment, Logistics and Sales Functions.
• Ability to work in a team environment and provide back up for others.
• Strong ability to organize information and actively prioritize tasks to meet deadlines in time sensitive situations based on the needs of the business.
• Proficient in the Microsoft suite of Office products.
• Data visualization tool experience (i.e., Tableau).
• Embraces change and adopts innovation. Inspires others to embrace change.
• Continuous Improvement Mindset.
• Takes ownership of business vs execute the job description

• Key Competencies:
  • Think Critically (Analysis):Gathers and analyzes information to better understand problems and opportunities. Detail oriented
  • Win Together : Be able to collaborate and build relationships within and across teams and with customers
  • Actively Influence : Creates opportunities to influence others' ideas, decisions, and plans. Communication and presentation
  • Drive for Results : Acts quickly to address critical issues and opportunities. KPIs
  • Manage Execution : Focuses efforts on the key factors that drive PCB's success. Bias to Action / works independently

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