Licensed Customer Service Rep.

2 months ago


Wheaton, United States AAA Auto Club Enterprises Full time

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.) Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Licensed Customer Service Representative Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products Generates leads, update members on travel and insurance specials, and provides travel information Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer Responds to customer inquiries and refers to agent when appropriate Provides a high level of administrative support to Travel and Insurance Agents during peak periods Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel Conducts outbound promotional calls for insurance and /or travel products Participates in a team environment to promote customer satisfaction and consistent service following the customer service model Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $15.97- $24.83 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Active State Property & Casualty license Education: High School Diploma or equivalent Work Experience: Providing a high level of customer-focused service Servicing insurance policies and processing applications, renewals and amendments, and taking payments Responding to billing and coverage questions Promoting sale of insurance products and/or travel and membership products Outbound promotional calls for insurance and/or travel Computer software applications (Word, Excel, etc.) and Web based operations Successful candidates will possess: Insurance and travel terminology General insurance and/or travel regulations Underwriting procedures Sales regulatory and compliance guidelines Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems Communicate effectively (verbal and written) with others in a work environment Perform mathematical calculations to accurately perform monetary transactions Work effectively in a Team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Work irregular hours including holidays and weekends (may include community events) Work under pressure in a high volume, fast paced customer service environment Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

#J-18808-Ljbffr



  • Wheaton, United States Crossway Full time

    Main Location: Crossway 1300 Crescent St Wheaton, IL 60187, USA Responsibilities: Handle customer inquiries over the phone and in email. Work with customers in resolving complaints and problems. Keep up to date technical logs. Learn new areas of technology that our products are offered in. Handle overflow of internet orders as needed. Process mail orders as...


  • Wheaton, United States Binny's Beverage Depot Full time

    Job Details Description The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service...


  • Wheaton, United States Binny's Beverage Depot Full time

    Job Details Description The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service...


  • Wheaton, Illinois, United States BrightStar Care Full time

    Essential Qualifications: - Minimum of 2 years of experience in a Customer Care Manager role or overseeing customer service in a healthcare environment. - Familiarity with HIPAA regulations and healthcare office standards is required. - Possession of a valid LPN, CNA, or equivalent certification is preferred. - Proficiency in MS Office Suite (Outlook,...


  • Wheaton, United States Planet Fitness Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing companySet ScheduleMedical, Dental and Vision...


  • Wheaton, Illinois, United States BrightStar Care Full time

    About the RoleWe are seeking a highly skilled Customer Care Manager to join our team at BrightStar Care.Key Responsibilities:Effectively manage customer care procedures and serve as the primary point of contact for client/customer relations.Schedule and coordinate care coverage to ensure seamless service delivery.Utilize technology tools and resources to...


  • Wheaton, Illinois, United States DuPage Credit Union Full time

    Job OverviewBecome a valued member of DuPage Credit Union as a full-time Customer Service Representative.We are on the lookout for motivated individuals to join our team, with a work schedule that includes weekdays and select Saturdays.For over six decades, DuPage Credit Union has been a vital source of financial assistance for our community. This is your...


  • Wheaton, United States Planet Fitness Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you.Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing companySet ScheduleMedical, Dental and Vision...


  • Wheaton, Illinois, United States Kohl's Full time

    Position Overview: Retail Sales AssociateGreet and assist customers with a warm and friendly approachLeverage technology to address customer inquiries and needsDeliver outstanding customer service while effectively resolving any issuesEncourage participation in loyalty programs offered by the companyFollow established cash handling protocolsComply with...


  • Wheaton, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service Representative & Pizza MakerAt Domino's Pizza LLC, we are seeking a skilled Customer Service Representative & Pizza Maker to join our team. As a key member of our team, you will be responsible for:Providing exceptional customer service over the phone and at the register, ensuring a positive experience for every customer.Preparing...


  • Wheaton, Minnesota, United States FedEx Office Full time

    POSITION OVERVIEW: The Senior Retail Customer Service Leader possesses comprehensive knowledge across all facets of the store's operations, including printing, signage, graphics, and shipping services. This role is pivotal in ensuring a consistently exceptional customer experience. The Senior Leader will primarily engage in processing customer orders,...


  • Wheaton, Minnesota, United States FedEx Office Full time

    POSITION OVERVIEW: The Senior Retail Customer Service Leader possesses comprehensive knowledge across all facets of the store's operations, including printing, signage, graphics, and shipping services. This role is pivotal in ensuring a consistently exceptional customer experience. The Senior Leader's responsibilities encompass managing customer orders,...


  • Wheaton, United States Mark Prutzman - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Wheaton, Illinois, United States PCRK Group Full time

    PCRK Group is seeking a Part-Time Customer Service Representative. PCRK Group is excited to announce openings for entry-level positions focused on enhancing customer engagement. In this role, you will contribute to sales growth through membership promotions, service improvements, and retail transactions. We are looking for enthusiastic individuals who are...


  • Wheaton, United States Whole Foods Market IP, L.P. Full time

    Job Description In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team Trainers work in partnership with Team Leadership, their location's Store Trainer, Team Member Services Generalists, and other qualified Team Members....


  • Wheaton-Glenmont, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Wheaton, Illinois, United States JAMES MENSAH INSURANCE AGENCY INC Full time

    Job DescriptionCompany: James Mensah AgencyPosition Title: Customer Retention and Growth ConsultantPosition OverviewThe James Mensah Agency is seeking a dynamic and career-focused individual to enhance customer relationships within the community. As a member of our agency, you will engage with clients to promote a range of insurance products, including auto,...


  • Wheaton, Illinois, United States Soliant Full time

    Position Title: Speech-Language Pathologist (SLP) Overview: Soliant is seeking a qualified Speech-Language Pathologist (SLP) to provide essential services in a school environment. The SLP will play a crucial role in evaluating, diagnosing, and treating communication disorders among students, collaborating with educators and families to enhance student...


  • Wheaton, Illinois, United States Soliant Full time

    Position: Speech-Language Pathologist (SLP) Overview: Soliant is seeking a dedicated Speech-Language Pathologist (SLP) to provide essential services in an educational setting. The SLP will be responsible for evaluating, diagnosing, and treating students with speech and language challenges, collaborating with educators and families to enhance student...


  • Wheaton, Illinois, United States Soliant Full time

    Position Title: Speech-Language Pathologist (SLP) Overview: Soliant is seeking a qualified Speech-Language Pathologist (SLP) to provide essential services in a school environment. The SLP will play a crucial role in assessing, diagnosing, and treating communication disorders among students, collaborating with educators and families to foster academic and...