Automotive Service Receptionist

3 months ago

New York, United States Atlantic Honda Full time

Posted 10/19/2021 | Full-time | Depends upon skills and experience | Service & Parts **Automotive Service Receptionist / Cashier - Atlantic Honda**

Bayshore , NY 11706

**Job Description**

We are looking for a Receptionist / Cashier to join our Service team We seek a cheerful, energetic, people person who is comfortable working with the public and has excellent phone skills.

There are few positions in the retail auto business more important than receptionists They are at the "front door" of the business, most often the first point of contact, the helper, the problem solver. It requires a special personality and someone who truly enjoys people. The opportunity for growth for a receptionist is huge They know more about the business than most people in the building.

The Service Receptionist/Cashier manages all transactions for our service customers. He/she helps with answering the phones and booking appointments and receipting payments and answering customer inquiries. Candidates must be able to work in a fast-paced, customer-oriented environment and work well with others. The ideal candidate is organized and diversified and has superior communication skills. A pleasant and friendly disposition is a must as well as being able to effectively multi-task.

We look to hire only the best, so candidates must be able to pass a background check and drug test.

**Responsibilities**

* Manages high-volume phones with multiple lines, both inbound and outbound calls

* Accepts and receives payments and logs in internal computer system

* Takes messages and understands importance of phone calls

* Ensures excellent service standards and maintains high customer satisfaction

* Interacts with customers as well as with all dealership departments

* Provides administrative assistance as needed

* Files and retrieves repair orders

* Closes out repair tickets after payments are processed

* Coordinates questions and issues with the appropriate department personnel

* Greets all customers in a warm, sincere, and helpful manner

* Handles customer complaints or escalates when necessary

* Manages minimal required paperwork and records and prepares documentation (forms, reports, etc.) when needed

* Performs other duties as assigned

**Qualifications**

* High school diploma or GED required

* Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

* Excellent telephone skills

* Strong organizational and time management skills

* Helpful attitude and friendly demeanor

* Highly professional and dependable

* Strong verbal and listening skills

* Ability to address and answer customer requests via phone and e-mail

* Cash handling experience

* Customer service experience

* Reynolds and Reynolds's experience a plus

* Must be dependable and follow assigned work schedule

* Strong organizational skills and the ability to effectively multi-task

* Basic knowledge of computers

* Bi-lingual communication skills a plus

* Must be able to pass a drug test and a background check

**Company Description**

**The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry.** Atlantic has 16 stores on Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

The Atlantic Auto Group sold over 60,000 new cars in 2019, a huge share of the 200,000 new vehicle registrations reported by R.L. Polk for Long Island. With over 1200 employees, **Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.** As Atlantic continues to add new locations, finding new employees is a major priority.

Over the past ten years, the Atlantic Auto Group has trained thousands of men and women in the fine art of selling cars.

**The group firmly believes in cultivating talent from within** seeking out talented employees who can become Atlantics future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience, to ambitious workers with skills from other businesses, to veterans who have served their country, to both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

**WE WELCOME VETERANS**

We believe in the abilities of our military, and were actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. Were actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

**OUR BENEFITS**

We currently offer discounted vehicle purchases to all employees and medical, dental and vision, paid time off & sick leave as well as 401k benefits to our full-time employees whove met their eligibility requirements. With competitive pay plans, a 401k program and Atlantics commitment to customer service, its no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

**Atlantic Automotive Group is committed to the health and safety of its employees and customers, therefore providing proof of vaccination will be required at time of hiring.**

**Benefits**

* Health Insurance

* Dental Insurance

* Vision Insurance

* Sick Leave

* 401(k)

* Paid Time Off (PTO)

* Competitive Pay Plans

* Employee discount purchase program

* Employee Assistance programs

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