Automotive Service Coordinator

4 weeks ago


New York, New York, United States Atlantic Honda Full time
Service Receptionist/Cashier Job Description

We are seeking a highly skilled and customer-focused Service Receptionist/Cashier to join our team at Atlantic Honda. As a key member of our Service department, you will be responsible for managing all transactions for our service customers, answering phones, booking appointments, and providing exceptional customer service.

Key Responsibilities:

  • Manage high-volume phones with multiple lines, handling both inbound and outbound calls
  • Accept and receive payments, logging them into our internal computer system
  • Take messages and understand the importance of phone calls
  • Ensure excellent service standards and maintain high customer satisfaction
  • Interact with customers and all dealership departments
  • Provide administrative assistance as needed
  • File and retrieve repair orders
  • Closes out repair tickets after payments are processed
  • Coordinate questions and issues with the appropriate department personnel
  • Greet all customers in a warm, sincere, and helpful manner
  • Handle customer complaints or escalate when necessary
  • Manage minimal required paperwork and records, preparing documentation (forms, reports, etc.) when needed

Requirements:

  • High school diploma or GED required
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Excellent telephone skills
  • Strong organizational and time management skills
  • Helpful attitude and friendly demeanor
  • Highly professional and dependable
  • Strong verbal and listening skills
  • Ability to address and answer customer requests via phone and email
  • Cash handling experience
  • Customer service experience
  • Reynolds and Reynolds's experience a plus
  • Must be dependable and follow assigned work schedule
  • Strong organizational skills and the ability to effectively multi-task
  • Basic knowledge of computers
  • Bi-lingual communication skills a plus
  • Must be able to pass a drug test and a background check

About Atlantic Honda:

Atlantic Honda is a leading automotive dealership group on Long Island, with a commitment to providing exceptional customer service and a positive work environment. We offer a competitive salary, benefits package, and opportunities for growth and development.

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Sick Leave
  • 401(k)
  • Paid Time Off (PTO)
  • Competitive Pay Plans
  • Employee discount purchase program
  • Employee Assistance programs


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