Customer Service Lead

2 weeks ago

Griffin, United States TC Transcontinental Full time

Customer Service Lead Create value at TC Transcontinental

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.The Customer Service Lead is the key link between sales, the facility and the customers. Responsible for ensuring all aspects of order management are executed in a timely manner to meet customer expectations. This role is the primary contact point for key account managers and customers when there is an issue that needs to be addressed. The key to success is ensuring the customer requirements are met with a proactive leadership style.

When benefits really help you live better.

  • [Group Insurance (including health, life, disability, dental, and travel insurance)[
  • [Paid maternity/paternity leave and educational reimbursement]
  • [Immediately vested 401k with company match]
  • [Supplier discounts on various products]
  • [Regular full-time position]
  • [Participatory management]
When your actions lead to success.

  • Lead and coach the team to provide a single vision and purpose

  • Be the internal advocate of the customer and drive all issues to resolution.

  • Best practice development, standardization, training and full deployment via SOP's

  • Track performance metrics via a daily management board and ensure owners update and fix root cause issues to prevent re occurrence

  • Lead the cross functional inventory management meeting and provide visibility to current status. Raise key items for resolution with stakeholders to ensure timely resolution

  • Attend the weekly commercial team call with the objective of sharing current status with respect to our customers and address any items requiring team support

  • Maintain a library of customer agreements and standards where appropriate

  • Communicate backlog (correct shipment weeks) of orders and liaises sales to ensure there is an adequate understanding of future demand.

  • Lead team to ensures that customer requirements for ship dates are met.

  • Lead team to ensure correct pricing on invoices via ensuring the team verify PO price with the pricing team

  • Prepare customer scorecards for the sales team to showcase our performance

When your expertise drives us.

  • Minimum of 5 years of relevant work experience

  • Four year degree OR equivalent company job specific work experience



When our contribution invents the future.
A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.We have been driving innovation since 1976.

With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.

Send us your application. Create something with TC Transcontinental.WeveGotItMade.com



Apply now

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