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Front Desk Supervisor

2 months ago

Minneapolis, United States Cedar Riverside People' Full time

Job Description

Job Description

The front desk lead position is responsible for coordinating patient services, interpreter services, front desk staff, and other related tasks at and affecting the front desks at People’s Center. This role is based in Minneapolis, in a community clinic serving patients from diverse backgrounds and cultural experiences. Below are the main responsibilities of this role, qualifications needed to success in this role, and educational requirements. Main Responsibilities Patient services coordination Interpreter services coordination Front desk staff supervision Payment collection, documentation, and reporting Support of the Director of Patient Experience Qualifications for Success Previous experience of success in same or similar role and similar environment Previous experience of success working in a multicultural environment Advanced organizational skills and experience Advanced customer service skills and experience Advanced conflict resolution skills and experience Advanced problem-solving skills and experience Comfortable working with OCHIN Epic, or able to quickly learn (training is provided) Proficient in Microsoft Suite Educational Requirements Over two years’ experience in same or similar role At least a High School Diploma or equivalent Proficient experience in use of computer software (Microsoft) Proficient critical thinking skills and experience Ability to support the role of the Director of Patient Experience Note:

Please note this job description serves as a general description of anticipated day-to-day responsibilities and is not meant to be a comprehensive listing of all the duties and requirements of the position. People’s Center Clinics & Services is an Equal Opportunity Employer. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We provide a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. We also provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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