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Front Desk Supervisor
2 months ago
Job Description
Job Description
The front desk lead position is responsible for coordinating patient services, interpreter services, front desk staff, and other related tasks at and affecting the front desks at People’s Center. This role is based in Minneapolis, in a community clinic serving patients from diverse backgrounds and cultural experiences. Below are the main responsibilities of this role, qualifications needed to success in this role, and educational requirements.
Main Responsibilities
Patient services coordination
Interpreter services coordination
Front desk staff supervision
Payment collection, documentation, and reporting
Support of the Director of Patient Experience
Qualifications for Success
Previous experience of success in same or similar role and similar environment
Previous experience of success working in a multicultural environment
Advanced organizational skills and experience
Advanced customer service skills and experience
Advanced conflict resolution skills and experience
Advanced problem-solving skills and experience
Comfortable working with OCHIN Epic, or able to quickly learn (training is provided)
Proficient in Microsoft Suite
Educational Requirements
Over two years’ experience in same or similar role
At least a High School Diploma or equivalent
Proficient experience in use of computer software (Microsoft)
Proficient critical thinking skills and experience
Ability to support the role of the Director of Patient Experience
Note:
Please note this job description serves as a general description of anticipated day-to-day responsibilities and is not meant to be a comprehensive listing of all the duties and requirements of the position.
People’s Center Clinics & Services is an Equal Opportunity Employer. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We provide a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. We also provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
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