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Restaurant General Manager | Lola Rose, Grand Mezze

2 months ago

Palm Springs, United States HYATT Hotels Full time
Summary:
Thompson Palm Springs is now recruitingfor an energetic Restaurant General Manager tojoin the hotel's pre-opening team.Thompson Palm Springs is poised to become the desert's most exciting destination tailored for influential locals and sophisticated globetrotters alike. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel will offer a collection of 168 bungalow-inspired guest rooms and suites coupled with our total event space of 8,000 square feet plusadditionaloutdoor and unique spaces. Thompson Palm Springs will also house its own mainstay dining concept that will feed into the menus at two bespoke pools and accompanying lounges.An impressive array of ground-level retail space spanning over30,000-square-feet, guests will also have access toa state-of-the-artfitness center and a first-of-its-kind tasting room from HALL Napa Valley, withadditionaltenants to follow.

The Restaurant General Manager oversees all food and beverage outlets within the hotel operated by Hyatt which will include:
  • Lola Rose, Grand Mezze- three meal restaurant & lounge
  • In-Room Dining- Offering breakfast, lunch & dinner
  • Pool food and beverage service
Duties Include:
  • Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house
  • Develop and recommend the budget, concepts and objectives and manage within those approved plans
  • Implement and maintain food & beverage sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel, performance and salary reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
  • Coordinate outlet operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and employee satisfaction
  • Exercise quality control for both food and beverage
  • Maintain Hyatt standards of service and ensure their implementation
  • Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
  • Maintain communications with Corporate Office
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Thompson Palm Springs is a place wherehigh expectationsaren'tjust met-they'reexceeded.It'sa place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.It'sa place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Thepay range for this positionis $70,000 to $85,000.This is the pay range for this position that Thompson Palm Springsreasonably expectstopay. Decisions regarding individual salaries will be based ona number offactors includingexperience,and education

Qualifications:
  • Demonstrated ability to effectively interact with people
  • 3 years or more of progressive hotel F&B management experience (preferably with Hyatt)
  • Prior luxury or lifestyle hotel work experience preferred
  • Service oriented style with professional presentations skills
  • Proven leadership skills
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Experience in implementing new food & beverage concepts
Why work for Thompson Palm Springs?
  • Health, Dental, Vision Insurance eligibility after 30 days of employment
  • Paid Time Off (PTO)
  • Compassionate Leave
  • Life Insurance
  • Paid Holidays
  • 401k Retirement Savings Plan & Company Match
  • Paid Parental Leave & Adoption Assistance Program
  • Free & Discounted Hotel Rooms at Hyatt Hotels around the World
  • Tuition & Wellness Reimbursement
Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity