IT Project Support Specialist

3 weeks ago

Berwick, United States Gloria Gates CARE Full time

At Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being. We are seeking a highly organized, proactive, compassionate individual to join our team as an IT Project Support Specialist

As an IT Project Support Specialist, you will ensure the implementation, configuration, and successful operation of our corporate/end-user technology at a new healthcare facility. This role demands a hands-on IT background alongside adept project coordination skills for overseeing office space setup, cable installation, computer deployment, wiring configuration and digital communication channels. With a hands-on workload comprising 50% of the role with additional responsibilities akin to a help desk technician, you must thrive in a fast-paced environment, demonstrating exceptional multitasking, organizational, and project management abilities. This position is ideal for either a technical project coordinator seeking to enhance their skills or for a hands-on helpdesk expert looking to broaden their expertise.

WHAT WE OFFER:

  • Company paid premium: Medical, Dental, Vision
  • 20 days paid vacation 9 paid holidays.
  • 401K retirement savings plan
  • Competitive compensation package
  • Paid training
  • Opportunities for career growth and development
  • Contribution to a positive impact on the community

KEY RESPONSIBILITIES:

  • Responsible for delivering the IT services for the Berwick site and new future sites including PCs, Servers, Printers, Phones and Local Network equipment.
  • Guide technical projects from start to finish to deliver on time and within budget.
  • Manage all local IT field operations activities at the site(s) including maintaining all support processes, employee relations, and asset management (configuration, repair, projects, license management, and security systems)
  • Maintain a solid grasp of software cloud systems used within the Clinic, web tech, and IT infrastructure, especially within the corporate environment.
  • Provide comprehensive desktop support in a fast-paced, ad hoc, small business environment.
  • Administer hardware and software installation, and troubleshoot PC, printers, and phones.
  • Engage with stakeholders across all levels from gathering insights to updating progress and leading meetings.
  • Understand the unique nuances of small businesses, healthcare facilities, and tailor your project management strategy accordingly.

EXPECTATIONS:

  • Bring structure to the fast-paced and constantly evolving landscape of healthcare technology, where precise timing is essential.
  • Ability to be adaptable to changing requirements, timelines, and priorities.
  • Have solid problem-solving, task management, and project coordination skills.
  • Build strong relationships and foster a collaborative team environment.
  • Ability to work predominantly on-site with occasional travel within central Pennsylvania (less than 10%)
  • Proficient in Microsoft Office, SharePoint, Outlook (M365 suite), Digital Phone Systems, Digital Conferencing Systems, and related cloud tech for collaboration.
  • Successful completion of background check and drug screen.
  • Maintain compliance with all Gloria Gates CARE standards, including Conduct, Compliance, and all other policies and procedures.

EDUCATION AND EXPERIENCE:

  • Highschool diploma or equivalent GED
  • Tech Degree or Associate degree in an IT field is preferred
  • Minimum of 2 years of experience working as an IT Desktop Support Technician along with 2 years of experience owning the lifecycle of a project from inception to completion.
  • Understanding the technological requirements of healthcare facilities and staff, as well as the ability to integrate these needs into project management, is highly advantageous.

Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

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