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Customer Service Representative II

2 months ago

Torrance, United States CEVA Logistics Full time

$24.29 - $34.70

YOUR ROLE

Oversee all aspects of high volume accounts relating to the transportation of goods and the maintenance of the client's needs. Work with clients to establish detailed profiles and procedures that properly represent their export process. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

  • Trace and track customer's freight.
  • Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
  • Provide proof of delivery.
  • Responsible for processing pick-up requests and entering data in the system.
  • Respond to and handle all daily customer service requests.
  • Notify customers of any delays in shipping and dispatching points.
  • Enter shipment data in system.
  • Prepare rates and invoices House Air Way Bills.
  • Prepare and assist with quotes for customers.
  • Run sales reports, maintain and file reports.
  • Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

  • Read and interpret documents and write routine correspondence.
  • Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
  • PC literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
  • Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
  • Responds promptly and professionally to customer needs.
  • Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
  • Gathers and analyzes information skillfully.
  • Balances team and individual responsibilities; exhibits objectivity and openness to others' views.
  • Consistently at work and on time. Must be able to read, write and speak English fluently.
  • High School Diploma or GED.
  • Two to three years related experience.
  • Two to four years industry experience.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.