Guest Service Representative
4 weeks ago
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 16 years of age or older.
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Compensation: $12.00 - $14.00 per hour
Join Our Growing Family
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family
Click to learn more about Nothing Bundt Cakes.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
#J-18808-Ljbffr
-
Guest Service Representative
4 weeks ago
East Lansing, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
-
Guest Services Coordinator
2 weeks ago
East Hampton, United States Ralph Lauren Corporation Full timeEnsure a consistent memorable customer shopping experience by providing the highest level of service to guests and support the sales team as well as other back of house partners. Essential Duties & Responsibilities Assist in all guest service areas a Guest Service, Coordinator, Customer Service, Customer Experience, Guest, Retail, Sales
-
Guest Services Staff
2 weeks ago
East Troy, United States LIVE NATION ENTERTAINMENT INC Full timeJob Summary: Roles and Responsibilities: * Communicate venue information about policies and procedures to guests. * Look for ways to proactively assist the guest to ensure they have an enjoyable experience. * Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc. * Assist guests with needs...
-
Guest Services
4 days ago
East Nashville, United States BEST Crowd Management Full timeJob Title: Guest Services - Nissan Stadium Company: BEST Crowd Management Location: Nashville, TN Pay: 17/ hr Job Type: Part-time Summary: Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating...
-
Member Service Representative
7 days ago
Lansing, United States This Way LLC Full timeOur partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union services. Responsibilities: ...
-
Member Service Representative
1 month ago
Lansing, United States ThisWay Full timeJob DescriptionJob DescriptionOur partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union...
-
Customer Service Representative
24 hours ago
Lansing, United States Culligantotalwater Full time* 02-Mar-2022 to 01-May-2022 (CST) * Lansing, MI, USA * 15-23 * Hourly * Full Time *Full benefit: Health, dental, visioin, 401k, ESOP, PTO, etc.* Customer Service Representative Our Lansing, MI dealership is looking to immediately hire a Customer Service Representative to perform customer service functions and assist our accounting department....
-
Patient Service Representative
2 days ago
Lansing, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Prudential Center- Guest Services $20/hr
6 days ago
East Orange, United States Securitas Security Services USA, Inc. Full timeSecurity Officer No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry. Work NJ Devils, Concerts, Seton Hall and other events at THE ROCK. The ideal...
-
Prudential Center- Guest Services $20/hr
1 hour ago
East Orange, United States Securitas Full timeJob DescriptionSecurity Officer No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry. Work NJ Devils, Concerts, Seton Hall and other events at THE...
-
Member Service Representative
2 weeks ago
Lansing, United States CASE Credit Union Full time(Please complete application in its entirety) Want to work somewhere where you make a difference? CASE Credit Union is looking for individuals who are passionate about making a positive impact in their community. Our Member Service Representatives provide world-class customer service by building genuine and authentic connections with each member, for a day...
-
Lansing, United States Michigan Farm Bureau Full timeOBJECTIVE: Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service...
-
Full Time
1 week ago
Lansing, United States NexDine Full timeAre you passionate about creating amazing experiences in the hospitality industry? Then consider NEXDINE Hospitality for an amazing hospitality journey! We deliver trusted dining, hospitality, fitness center, and facility management services nationwi Guest Experience, Guest, Healthcare, Ambassador, Hospitality, Health
-
Customer Service Representative
20 hours ago
Lansing, United States National Seating & Mobility Full time** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002681 Showing 1 location **Job Details** **Description** **Company Description:** At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients lives by giving them self-reliance and independence....
-
Customer Service Representative
1 day ago
East Brunswick, United States Stryde Management Full timeCompany Description We are focused on developing and enhancing the competitive nature and willingness to lead within every potential candidate. This is a valuable opportunity for those who want experience in team leadership, sales, entrepreneurship, and anybody with a competitive mindset. We strive to create an environment that is centered on being a part...
-
Dining and Retail Service Worker
2 weeks ago
East Lansing, United States psg Full timeCapitol Area Michigan Works and Peckham, Inc. Community Outreach. Pay Rate: $14.00 Assist with the preparation, cooking, and serving of food, serving guests at counter, maintain dining stations. May also include host/cashier function if qualified. Du Retail, Worker, Staffing
-
Member Service Representative
4 weeks ago
Lansing, Michigan, United States ThisWay Full timeOur partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union...
-
Field Service Representative
2 weeks ago
Lansing, Michigan, United States Veolia Water Technologies & Solutions Full timeCompany DescriptionAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000...
-
Field Service Representative
6 days ago
Lansing, United States Veolia WTS Full timeJob DescriptionJob DescriptionCompany DescriptionAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad...
-
Family Aquatic Center
2 weeks ago
East Lansing, United States City of East Lansing Full time- Increase your productivity, customize your experience, and engage in information you care about. Education Description Qualifications Special Requirements **Seasonal Employment** **Family Aquatic Center - CUSTOMER SERVICE ASSISTANT (CSA)** Responsible for the everyday financial transactions, daily inventory, food preparation, facility cleanliness,...