Reservation Specialist/Customer Support

7 months ago


Houston, United States Cinese Enterprises Inc. Full time

Job Description:

Searching for experienced and enthusiasticprofessionals are needed to provide outstanding service by arranging various reservations and a host of other tourism related products. Ideal for extremely detailed and sales oriented individuals as servicing the client successfully.

Roles and Responsibilities:

  • Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.)
  • Communicate with customers in a courteous, friendly and professional manner in compliance client procedures.
  • Have good typing, PC skills, and math skills.
  • Pay high attention to detail
  • Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs.
  • Display enthusiasm and a strong work ethic.
  • Have the ability to ask probing questions and strive for one contact resolution.
  • Have the ability to describe complex topics in simple terms.
  • Successfully assist members, owners and guests in securing their vacation in a friendly, courteous and professional manner.
  • Communicate with customers in a courteous, friendly and professional manner in compliance with client procedures.
Skill Set:
  • Preferred 1+ years of travel counselor industry experience
  • Strong consultative skills, decisive and successful problem solving abilities.
  • Excellent verbal and written communication skills, i.e. listening, paraphrasing, courteous, professional and friendly demeanor.
  • Previous call center experience is a plus.
  • 1-2 years Customer Service skills
  • Experience taking inbound/outbound calls
  • Clear understanding of the English language as well as a clear ability to communicate in the English language.
  • Courteous/Professional/Friendly.
  • Excellent judgment and decision-making skills, high attention to detail and the ability to multi-tack in a fast pace environment.


Training Course overview:

Instructor led 4 week webinar trainingonline only
Must attend a Mon- Fri interactive class for upto 4hrs/day
Training fee (if any) is reimbursed once certified and working for client
**Training and attendance is mandatory.

Office/System requirements:
Must have a quiet work space
Must pass background check. Will be handling sensitive information
Must have PC with Windows 7 (32 & 64 Bit), 2000, XP Depending on client Mac with min. Snow Leopard required.
Must have High Speed internet access
Must have a Land line dedicated to work. No VOIP.

Work hour requirements:
Depending on client work is required anytime between 8am est -2a est or 24/7
Must work a min. of 20 hours a week. 5 of those hours must be serviced on Sat/Sun.

Visit our site for more information: cecprofessionals.info

  • Houston, Texas, United States Cinese Enterprises, Inc. Full time

    Job Title: Tourism Reservation SpecialistJob Description:We are seeking a detail-oriented and sales-driven individual to provide exceptional customer service by arranging various reservations and tourism-related products.This role requires excellent verbal communication skills, good typing and math skills, and the ability to describe complex topics in simple...


  • Houston, Texas, United States Insolation Technology Ltd Full time

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our remote team at Insolation Technology LTD. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.About the JobThis role involves managing customer interactions,...


  • Houston, Texas, United States Texas Pride Disposal Solutions LLC Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Texas Pride Disposal Solutions LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.The ideal candidate will possess excellent...


  • Houston, United States Sunnova Energy International, Inc. Full time

    Brief Description of Sunnova Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us...


  • Houston, Texas, United States Addison Group Full time

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at Addison Group. This role is responsible for delivering exceptional customer service and support to clients in the Houston area.


  • Houston, United States Blue Tide Environmental Full time

    Job SummaryThe Customer Support Specialist should be a great brand ambassador who is willing to go the extra mile to ensure satisfaction one customer at a time. Candidates should have excellent time management skills and be passionate about customer service and self-improvement. The Customer Support Specialist will report to the Customer Service Sales...


  • Houston, United States Sunnova Energy International, Inc. Full time

    Brief Description of Sunnova Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us...


  • Houston, Texas, United States Zurich Insurance Company Ltd Full time

    About the RoleThe Customer Support Specialist will be responsible for providing exceptional customer service and support to clients worldwide.We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.This role requires strong communication skills, attention to detail, and the ability to work under pressure.


  • Houston, United States Blue Tide Environmental Full time

    Job SummaryThe Customer Support Specialist should be a great brand ambassador who is willing to go the extra mile to ensure satisfaction one customer at a time. Candidates should have excellent time management skills and be passionate about customer service and self-improvement. The Customer Support Specialist will report to the Customer Service Sales...


  • Houston, United States FreshByte Software Full time

    Company DescriptionFreshByte Software is a fully integrated Windows-based software solution for wholesale food distributors, importers, and manufacturers located in Houston, TX. The software provides instant inventory control, traceability, and full accounting information to increase distributor margins. FreshByte Software guarantees 100% accurate and timely...


  • houston, United States FreshByte Software Full time

    Company DescriptionFreshByte Software is a fully integrated Windows-based software solution for wholesale food distributors, importers, and manufacturers located in Houston, TX. The software provides instant inventory control, traceability, and full accounting information to increase distributor margins. FreshByte Software guarantees 100% accurate and timely...


  • houston, United States FreshByte Software Full time

    Company DescriptionFreshByte Software is a fully integrated Windows-based software solution for wholesale food distributors, importers, and manufacturers located in Houston, TX. The software provides instant inventory control, traceability, and full accounting information to increase distributor margins. FreshByte Software guarantees 100% accurate and timely...


  • Houston, United States FreshByte Software Full time

    Company DescriptionFreshByte Software is a fully integrated Windows-based software solution for wholesale food distributors, importers, and manufacturers located in Houston, TX. The software provides instant inventory control, traceability, and full accounting information to increase distributor margins. FreshByte Software guarantees 100% accurate and timely...


  • Houston, Texas, United States Feed My People Food Bank Full time

    About the RoleAt Feed My People Food Bank, we're seeking a dedicated and empathetic customer support specialist to provide exceptional service via live chat. As a key member of our team, you'll play a crucial role in ensuring our customers receive the best possible experience, resolving their issues promptly and efficiently.The ideal candidate will be...


  • Houston, Texas, United States Houston Consumer Connect Full time

    Houston Consumer Connect is seeking a Customer Support Specialist to help us deliver exceptional customer experiences.About the RoleThis is a full-time position that requires 40 hours of work per week, Monday through Friday. The successful candidate will have experience in customer service, sales, or community outreach, with strong communication skills and...


  • Houston, Texas, United States Insolation Technology Ltd Full time

    About the Role:Insolation Technology Ltd is seeking a skilled and dedicated Customer Support Specialist to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.Key Responsibilities:- Respond promptly to customer inquiries via phone, email, and live chat.-...


  • Houston, Texas, United States Moody Full time

    Moody is a company that values its people and strives to create a culture based on trust, respect, and hard work. As a Front Desk Associate, you will play a crucial role in delivering exceptional customer service and contributing to the success of our team.We are seeking an individual with excellent interpersonal skills, who can effectively communicate with...


  • Houston, Texas, United States Domino's Pizza LLC Full time

    Job Summary: Pizza Customer Support SpecialistAbout the Role:We are looking for a dedicated and detail-oriented individual to join our team as a Pizza Customer Support Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences through positive interactions, accurate order taking, and maintaining a clean...


  • Houston, Texas, United States Insolation Technology Ltd Full time

    About the role: Customer Support Specialist at Insolation Technology LTDJob Overview:We are seeking a highly skilled and dedicated Remote Customer Service Representative to join our growing team. As a key member of our customer support team, you will play a vital role in delivering world-class service and technical solutions to our clients.Main...


  • Houston, Texas, United States XPO Logistics Full time

    XPO Logistics is seeking a highly skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service via telephone and email, handling complaints in a professional manner, diagnosing and resolving issues, monitoring delivery routes, and processing changes or cancellations to delivery orders.Key...