Reservation Specialist/Customer Support

5 months ago

Houston, United States Cinese Enterprises Inc. Full time

Job Description:

Searching for experienced and enthusiasticprofessionals are needed to provide outstanding service by arranging various reservations and a host of other tourism related products. Ideal for extremely detailed and sales oriented individuals as servicing the client successfully.

Roles and Responsibilities:

  • Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.)
  • Communicate with customers in a courteous, friendly and professional manner in compliance client procedures.
  • Have good typing, PC skills, and math skills.
  • Pay high attention to detail
  • Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs.
  • Display enthusiasm and a strong work ethic.
  • Have the ability to ask probing questions and strive for one contact resolution.
  • Have the ability to describe complex topics in simple terms.
  • Successfully assist members, owners and guests in securing their vacation in a friendly, courteous and professional manner.
  • Communicate with customers in a courteous, friendly and professional manner in compliance with client procedures.
Skill Set:
  • Preferred 1+ years of travel counselor industry experience
  • Strong consultative skills, decisive and successful problem solving abilities.
  • Excellent verbal and written communication skills, i.e. listening, paraphrasing, courteous, professional and friendly demeanor.
  • Previous call center experience is a plus.
  • 1-2 years Customer Service skills
  • Experience taking inbound/outbound calls
  • Clear understanding of the English language as well as a clear ability to communicate in the English language.
  • Courteous/Professional/Friendly.
  • Excellent judgment and decision-making skills, high attention to detail and the ability to multi-tack in a fast pace environment.


Training Course overview:

Instructor led 4 week webinar trainingonline only
Must attend a Mon- Fri interactive class for upto 4hrs/day
Training fee (if any) is reimbursed once certified and working for client
**Training and attendance is mandatory.

Office/System requirements:
Must have a quiet work space
Must pass background check. Will be handling sensitive information
Must have PC with Windows 7 (32 & 64 Bit), 2000, XP Depending on client Mac with min. Snow Leopard required.
Must have High Speed internet access
Must have a Land line dedicated to work. No VOIP.

Work hour requirements:
Depending on client work is required anytime between 8am est -2a est or 24/7
Must work a min. of 20 hours a week. 5 of those hours must be serviced on Sat/Sun.

Visit our site for more information: cecprofessionals.info

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