Analyst

1 month ago


Phoenix, United States Tata Consultancy Services Full time

Skill: Helpdesk Support Analyst

  • Installs, modifies, and repairs computer hardware and software systems.
  • Analyzes system performance and troubleshoots issues.
  • Provides technical assistance and training to system users.
  • Analyzes end user needs and orders.
  • Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
  • Loads software such as operating systems, office, and operations software onto computers.
  • Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
  • Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Instructs users in use of equipment, software, and related material.
  • Enters commands and observes system functions to verify correct system operation.
  • Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
  • Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.
  • Coordinates activities with network services or other information systems groups.
  • Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
  • Escalates major system problems to computer operations, engineering, or application support.
  • Performs basic telephone maintenance.
  • Performs other duties as assigned.


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