Retail Store Associate

4 months ago

Los Angeles, United States Madhappy Limited Full time

**Retail Store Associate (Los Angeles)**

at Madhappy Los Angeles, CA * Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team.

* Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs.

* Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in).

* Monitor customer feedback, working with your stores leadership team, to share information with key stakeholders accordingly.

* Maintain store aesthetics by making sure product presentation is upheld; edging, making sure tags are tucked in, arranged by size, uniform in color, and that the garments are folded and hung properly.

* Keeping up the store appearance by cleaning fitting rooms, displays, wiping down mirrors, dusting, and maintaining organization.

* Understand merchandising, product placement, product care and provide our customers with a friendly and seamless shopping experience.

* Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers.

* Work closely with the store manager to ensure constant communication amongst the team, and all operations are running in a smooth manner.

**Store Associate (Los Angeles)**

At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come by producing the highest quality products and experiences to drive the conversation forward and create a brighter future for the world we all live in.

We are looking to hire a store associate who aligns with our brand values and can be a representation of what we stand for. This store associate would be responsible for ensuring superior service to all customers, high-standard store operation is maintained and store goals are maximized. This position requires regular exercise of independent judgment and day-to-day decision making to ensure company policies are maintained in a consistent manner.

**What exciting things you will work on:**

**Qualifications**:

* 1+ years of retail associate experience.

* Desire to make the store your own: you will have a direct impact on the stores success.

* Ability to think critically and solve problems when they arise.

* A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.

* Honesty and integrity.

* Strong interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members.

* Can thrive in a high volume, high traffic start-up environment.

* Detail oriented and culturally aware

* Ability to work a flexible schedule, including evenings, holidays and weekends

* Ability to work starting from October 10 through January 3

**Perks:**

* Free Madhappy upon start date

* Discount to all stocked Madhappy products

* Performance-based bonus

* Mission based company + casual and entrepreneurial work environment

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