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Front Desk Supervisor- Lakeway Resort and Spa

1 month ago

Austin, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description

101 Lakeway Dr, Austin, Texas 78734

Relax and enjoy the tranquility of Lakeside Reflections at the Lakeway Resort and Spa. Perched above the shimmering waters of Lake Travis, our Texas Hill Country resort provides a variety of sports and recreational amenities for the entire family. We also feature a full-service spa, three large swimming pools, a whirlpool, a swim-up bar and a slide area that's terrific for kids. Enjoy cocktails with a view at our rustic lower lobby bar and savor creative Southern cuisine at our restaurant with outside seating featuring panoramic lake views.

Requirements

What we are looking for
  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests