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LTSS Service Care Manager

2 months ago

Mirando City, United States Superior Health Plan Full time

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

LTSS Service Care Manager - LPC, LCSW, or Psych RN (WFH – Hybrid in Texas)

Must reside in Texas: Killeen, TX, Midland, TX, Odessa, TX, Andrews, TX, Greenwood, TX, San Angelo, TX, Temple, TX or Waco, TX. Travel required.

Monday - Friday: 8 am - 5 pm (CST) (NO Evenings, NO weekends, NO On Call, NO Holidays)

Position Purpose: Develops, assesses and coordinates holistic care management activities, with primary focus and support towards populations with significant mental/behavioral health needs, to enable quality, cost-effective healthcare outcomes. Evaluates member service needs and develops or contributes to development of care plans/service plans, and educates members, their families and caregivers on services and benefits available to meet member needs.

  • Evaluates the needs of the most complex and high risk members with mental/behavioral health needs, and recommends a plan of care for the best outcome

  • Acts as liaison and member advocate between the member/family, physician, and facilities/agencies

  • Supports members with primarily mental/behavioral health needs, such as those with (or a history of) major depression, bipolar disorders, schizophrenia, borderline personality disorder, post-traumatic stress disorder, substance use disorder, self-injurious behavior, psychiatric inpatient admissions, etc

  • Performs frequent home and/or other site visits (once a month or more), such as to assess member needs and collaborate with resources, as required

  • Provides and/or facilitates education to long-term care members and their families/caregivers on topics such as preventive care, procedures, healthcare provider instructions, treatment options, referrals, prescribed medication treatment regimens, and healthcare benefits. Provides subject matter expertise and operational support for relevant mental and behavioral health-focused activities, such as the handling of crisis calls, mental health first aid training, field safety and de-escalation practices, psychotropic and other medication monitoring, etc

  • Educates on and coordinates community resources, to include medical, behavioral and social services. Provides coordination of service authorization to members and care managers for various services based on service assessment and plans (e.g., meals, employment, housing, foster care, transportation, activities for daily living)

  • Ensures appropriate referrals based on individual member needs and supports the identification of providers, specialists, and community resources. Ensures identified services are accessible to members

  • Maintains accurate documentation and supports the integrity of care management activities in the electronic care management system. Works to ensure compliance with clinical guidelines as well as current state and federal guidelines

  • Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner

  • Performs other duties as assigned

  • Complies with all policies and standards

Education/Experience: Requires a Master's degree in Mental Health or Social Work or Graduate from an Accredited School of Nursing and 2 – 4 years of related experience.

License/Certification: Licensed Behavioral Health Professional or RN with psychiatric experience based on state contract requirements e.g., LCSW, LPC and RN with BH experience is required.

Preferred Experience:

· Master’s level un-restricted licensed behavioral health clinician; LCSW, LPC, or Psych/Mental Health RN.

· 3+ years of case management experience with the adult population with serious mental illness and behavioral health conditions or special needs.

· 3+ years of experience in patient advocacy or coordinating community mental health and/or personal assistance or social services for members.

· Experience working within in-patient/out-patient facilities, or working in community-based Behavioral Health, local IDDA, or state Mental Health Authorities (MHA) settings.

· Experience administering psychological assessments and managing high volume caseloads.

· Experience in FIELD-BASED Case Management roles is a PLUS, but not required.

· Strong clinical documentation skills and be trainable to utilize case management systems

· Proficient computer skills with Microsoft and Video Conferencing applications (e.g. Outlook, Word, Excel, ZOOM, MS Teams)

· Must be able to work independently with minimal supervision.

· Bilingual – Spanish and English is a plus, but not required.

Pay Range: $25.97 - $46.68 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act