Customer Service Represenative

4 months ago


Harlingen, United States Advanced Call Center Technologies Full time

Location:

Location:

Customer Service Represenative in Harlingen, TX at ACT Location *

**Location:**

**Experience:**

Not Specified **Job Description**

**Position Summary** Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service. **Essential Duties and Responsibilities**

* Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

* Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

* Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.

* Multi tasks to document while speaking with the consumer.

* Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients specific quality standards.

* Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

* Is consistently at work and on time

* Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

* Other duties as requested by management

**Minimum Qualifications**

**Education:** High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge.

CB



  • Harlingen, Texas, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending products to customers. Your goal will be to create a distinctive and delightful shopping experience for our customers.Key...


  • Harlingen, Texas, United States Walgreens Full time

    Customer Service AssociateAt Walgreens, we're committed to delivering exceptional customer experiences. As a Customer Service Associate, you'll play a vital role in achieving this goal.Key Responsibilities:Provide courteous, fair, and efficient checkout service to customers.Recommend items for sale to customers and suggest trade-up and/or companion...


  • Harlingen, Texas, United States Alamo Door Systems of Texas Full time

    Job SummaryAlamo Door Systems of Texas is seeking a skilled customer service representative to join our team. As a front desk associate, you will be responsible for providing exceptional customer service, answering phones, and assisting customers with their inquiries.Key ResponsibilitiesAnswer phones and greet customers in a professional and courteous...


  • Harlingen, Texas, United States Family Dollar Full time

    Key Responsibilities:As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers, greeting them and assisting with the selection of merchandise, and completing cash register transactions. You will also be required to answer questions regarding the store and its merchandise, ensuring a positive...


  • Harlingen, Texas, United States Walgreens Full time

    Job Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...


  • Harlingen, Texas, United States City of Harlingen Waterworks System Full time

    Job SummaryAs a key member of the City of Harlingen Waterworks System team, the Customer Service Supervisor plays a vital role in ensuring exceptional customer service and support to our citizens. This position requires a high level of professionalism, tact, and courtesy when interacting with the public, as well as the ability to interpret routine policies...


  • Harlingen, Texas, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will...


  • Harlingen, Texas, United States DHL International GmbH Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at DHL International GmbH. As a key member of our Service Center, you will be responsible for providing exceptional customer service, sales, and operational support.Key ResponsibilitiesAnswer customer inquiries and resolve billing problems in a timely and professional...


  • Harlingen, Texas, United States Walgreens Full time

    Key Responsibilities:Deliver exceptional customer service by modeling a distinctive and delightful experience.Process sales on assigned cash register and provide customers with courteous, fair, friendly, and efficient checkout service.Recommend items for sale to customers and suggest trade-up and/or companion items.About the Role:As a Customer Service...


  • Harlingen, Texas, United States Adolfo Torres - State Farm Agent Full time

    Job OpportunityWe are seeking a dedicated and customer-focused individual to join our team as a Customer Relations Representative at Adolfo Torres - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.Key Responsibilities:Establish and maintain strong customer...


  • Harlingen, Texas, United States Alamo Door Systems of Texas Full time

    Job SummaryAlamo Door Systems of Texas is seeking a customer-focused professional to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to thrive in a fast-paced office environment.Responsibilities:* Answering phone calls and greeting customers* Providing...


  • Harlingen, Texas, United States INDRIO BRANDS LLC DBA Hale Groves Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Entry-Level Office and Customer Service Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and chat.Key...


  • Harlingen, Texas, United States Texas Thrift Harlingen,TX #178 - Harlingen Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Texas Thrift Harlingen,TX #178 - Harlingen.Key Responsibilities:Provide exceptional customer service by greeting and assisting customers on the sales floor, responding to their questions, and taking initiative to find...


  • Harlingen, Texas, United States Advanced Call Center Technologies Full time

    **Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at Advanced Call Center Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to...


  • Harlingen, Texas, United States Adolfo Torres - State Farm Agent Full time

    Job OpportunityWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Adolfo Torres - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our business.Key Responsibilities:Establish and maintain strong...


  • Harlingen, Texas, United States Equity LifeStyle Properties Full time

    At Equity LifeStyle Properties, we're seeking a highly skilled Customer Service Liaison to join our team in Harlingen, Texas. As a Front Desk Representative, you'll be the face of our organization, providing exceptional customer service to our guests and residents.Act as the property liaison, responding to questions in person and over the phone.Process...


  • Harlingen, Texas, United States Advanced Call Center Technologies Full time

    **Job Summary**Advanced Call Center Technologies is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.**Key Responsibilities**Respond to...


  • Harlingen, Texas, United States Luby's Full time

    Luby's South 77 Sunshine Strip is seeking a skilled Counter Attendant to join our team. As a Counter Attendant, you will be responsible for: **Greeting and Welcoming Customers** * Provide exceptional customer service and create a welcoming atmosphere for our guests. **Taking Orders and Serving Food** * Take orders accurately and efficiently, and serve...


  • Harlingen, Texas, United States First National Bank Texas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Virtual Banker to join our team. As a Virtual Banker, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key ResponsibilitiesProvide daily support to customers via phone, email, live chat, and secure...


  • Harlingen, Texas, United States Adolfo Torres - State Farm Agent Full time

    ROLE DESCRIPTION:As a Customer Relations Representative with Adolfo Torres - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.You will enhance your...