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Call Center Representative

2 months ago

Media, United States Premier Orthopaedics Full time
Premier Orthopedics and Sports Medicine is looking for aCall Center Representativeto work at our Aston, PA physician's office

The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the Healthcare Outcomes Performance Company (HOPCo), we have grown to over 50 specialty locations and over 100 physicians across the Greater Philadelphia region

We're proud of the company we've built as we've grown to over 1000 employees to make Premier a place that people love to come to work every day

AtPremier Orthopaedics, we are dedicated to taking care of you so you can take care of business Our robust benefits package includes the following:

  • Competitive Health, Pharmacy, Vision, and Dental Plan Benefits
  • Disability and Protective Benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan with company match
  • Employee Assistance Program that is available 24/7 to provide support
  • Benefits eligibility on the 1st of the month after hire date
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Greets patients over the phone in a pleasant and positive manner.
  2. Accurately and efficiently schedules follow up appointments for existing patients using the correct visit type and slots.
  3. Supplies information to existing patients and relay or route written or verbal messages to the provider or other team member as necessary.
  4. Answer patients' questions in a comprehensive and helpful manner.
  5. Protects patients' rights by maintaining confidentiality of personal and financial information; maintain patient confidentiality consistent with HIPAA requirements.
  6. Accurately document all patient related requests in EHR in a timely manner.
  7. Maintains operations by following policies and procedures; reporting needed changes.
  8. Regular and timely attendance according to the assigned work schedule.
  9. Other duties as assigned.


QUALIFICATIONS:
  • 1+ year of Call Center/Receptionist experience required; experience in a physician or healthcare setting highly preferred.
  • 1+ year in a customer service role required.
  • High school diploma or GED required.
  • Exceptional customer facing verbal communication skills with a proven ability to interact effectively with a variety of external and internal constituents.
  • Ability to work well under pressure.
  • Must be responsive and demonstrate accuracy and attention to detail in work.
  • Computer Proficiency; experience with Allscripts or another Electronic Medical Record highly preferred.

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