Service Manager

1 month ago


Yuma, United States Alsco Full time
Description

Classification:
Exempt

We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms

Job Summary:
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:
- Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR. Also oversees disciplinary action taken in the department.
- Ensure customer loyalty and outstanding customer service. Hold DM's accountable for customer visits, audits, new installs, problem solving, open communication and negotiating with customers. The SM also participates in route ride-alongs and contacting customers on a regular basis.
- Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's. Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
- Oversee all new account installs and personally attend major and corporate account installs.
- Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
- Control department costs within budget constraints. Submit regular department progress to the General Manager.
- Leading the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check-ins, make visits to Service Centers and cooperatively work with other departments in the branch.
- Safely operate company vehicles, following all applicable laws and company policy.
- Follow written and verbal instructions and perform other tasks as directed by the GM.

Additional Functions:
- Work with and support other branch personnel as required by the GM.
Qualifications:
- Have and maintain a valid driver's license, keep a driving record free of chargeable accidents, speeding, safety or other violations, and be 21 years or older.
- Excellent skills in customer service, management and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.
Education:
- High School graduation or similar experience.
- Three years successful experience in the textile service industry.

Travel Requirements:
- Frequently within the branch area. At times may have to perform the duties of a District Manager.

Typical Environmental Conditions:
- Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
- Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 04/29/22

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
  • Service Manager

    2 months ago


    Yuma, United States Alsco, Inc. Full time

    The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager. Service Manager, Customer Service, Manager, District Manager, General Manager, Manufacturing, Retail

  • Service Manager

    4 weeks ago


    Yuma, United States Alsco Full time

    Classification: Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers...

  • Service Manager

    1 month ago


    Yuma, United States Alsco External Full time

    Classification: Exempt We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need,...


  • Yuma, United States Texas Roadhouse Holdings LLC Full time

    Assists SM in managing the FOH through legendary food, legendary service, and legendary people. This is a developmental role to prepare the roadie for promotion to Service Manager or other leadership position. ESSENTIAL FUNCTIONS Essential Functions Statement(s) Oversees service in the FOH. In conjunction with all management, enforces compliance with all...


  • Yuma, United States Arkos Health Full time

    **This is a field position, providing in home visits within Yuma, AZ.** **How You'll Make a Difference**: Arkos Health is seeking a **Social Services Case Manager. **The Social Services Case Manager will be responsible for providing support and social services to health plan members and their families in accordance with an appropriate plan of care. The...


  • Yuma, Arizona, United States Arkos Health Full time

    Job DescriptionJob DescriptionSalary: This is a field position, providing in home visits within Yuma, AZ.How You'll Make a Difference: Arkos Health is seeking a Social Services Case Manager. The Social Services Case Manager will be responsible for providing support and social services to health plan members and their families in accordance with an...


  • Yuma, United States 11th Hour Service Full time

    Senior Advisory Consultant - Real Property Audit Readiness.Overview:11th Hour Service is a fast-growing, culture-driven consulting firm focused on providing innovative solutions to complex issues. Our team, comprised of expert-level professionals, excels at tailoring solutions for our client’s most challenging imperatives in the areas of finance and...

  • Service Department

    2 months ago


    Yuma, United States Yuma Honda Full time

    * Detailer * Lube Tech * Porter Service * Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative


  • Yuma, United States Purcell Tire & Rubber Company Full time

    Job DescriptionJob DescriptionDescription:Purcell Tire and Service Centers leading the industry in quality products & service, operational excellence, and people development.As a full-time Outside Service Tech, your mission is to provide exceptional value by addressing the tire needs of every customer the Purcell Way; in a safe approved manner using the...


  • Yuma, United States Ameriprise Financial Full time

    Do you have experience in the financial services industry and want to advance your career with an industry-leading firm? Our office is growing, and we are looking for a Client Service Associate to join our operations team! The Client Service Associate (CSA) is an integral part of advisor and branch support; responsible for using the client relationship model...

  • Service Coordinator

    3 weeks ago


    Yuma, United States CDAZ Full time

    **Culture Vision at Consumer Direct Care Network** At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. **WE WELCOME YOU INTO A GROWING COMPANY**Consumer Direct Care Network is all about caring for people. Care is at our core, and we...


  • Yuma, United States Ameriprise Financial Full time

    Looking to advance your career further through licensing? We are dedicated to your career development through training, mentoring and licensing support — it's all about helping you effectively develop to reach your full potential! **Key Responsibilities**: - Assist advisor(s) in servicing clients including preparing financial plans, conducting investment...


  • Yuma, United States Yuma County, AZ Full time

    **Job Summary**: **_This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined based on education and experience at the time of offer._** **NATURE OF WORK** Serves as the manager and supervisor of one or more specific division(s), work units, or departments in Adult Probation and Juvenile Court.; oversees operations...


  • Yuma, United States Yuma Truck Driving School Full time

    The Student Services Representative provides Administrative Support for the Office Manager and Other Team Members. They provide assistance to students, they manage student records & payment schedules & they track student attendance. **Job Requirements**: - One to three years of office experience - One year of customer service experience (or other related...

  • Service Technician

    2 weeks ago


    Yuma, United States Krone NA Full time

    Join the KRONE Family **Do you want to feel what you do is important every day? Do you want to work with farm machinery including the most powerful chopper in the world? Consider a career at KRONE America.** KRONE is a world leader in hay and forage equipment, supporting farmers, ranchers, and custom operators in contributing to the global food supply....

  • Lineman Journeyman

    2 weeks ago


    Yuma, Arizona, United States Arizona Public Service Full time

    Lineman Journeyman (Yuma) Sign-On Bonus Apply now » Date: May 7, 2024 Location: YUMA, AZ, US, Company:APSArizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to...


  • Yuma, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Director, Surgical ServicesLocation: Phoenix, ArizonaDuration: Full TimePosition SummaryDepartment administrator. Establishes and enforces policies, procedures, standards and objectives. Directs and supervises staff as well as workflow. Position has budgetary or fiscal accountability. Responsible 24 hours a day for...


  • Yuma, United States Arizona Public Service Company Full time

    Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than...


  • Yuma, United States CNG Holdings, Inc Full time

    Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Customer Service...


  • Yuma, United States Pep Boys Full time

    **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 117376 **Category:** Service Desk **Position Summary** Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the...