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Customer Service Representative Print Industry

2 months ago

Arlington, United States ABC Imaging Full time

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job Description **** We are currently seeking a proactive and experienced Customer Service Representative who has experience within a printing industry, who can become an integral member of the team. DUTIES AND RESPONSIBILITIES: - Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter. -Accurately codes customer tickets in accordance with company prescribed guidelines. -Addresses all client inquiries and concerns in a business-like and timely manner. -Explain complexities and scheduling of each job before assigning jobs to operators. -Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets. -Double check correctness of information given on incoming correspondence. -Log jobs out after they are completed and shipped out. -Ensure that front desk is clean and organized at all times. -Possesses the ability to multi-task without losing focus. -Provide front counter assistance to customers as needed. -Responsible for answering incoming telephone calls. -Maintains proper inventory of supplies. -Provides back-up assistance to the production staff as needed. -Responsible for other duties as assigned by Manager. QUALIFICATIONS: MUST have experience working within the Print Industry ** _Experience working in a call center _** ** _Insides sales experience preferred _** Strong organizational skills and attention to detail Experience with enhancing service offerings Good knowledge of how to increase revenue Experience with Prepress and offset Solutions focused - ability to solve problems efficiently Ability to communicate effectively Excellent Customer Service skills and experience Proficiency with MSOffice Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred