IT Support Specialist

2 weeks ago

Clinton, United States Prestage Full time
Company Overview

Prestage Farms is a multi-generational family-owned and operated turkey and pork producer and processor. Although agriculture has changed a lot since 1983 when Prestage Farms was founded by Bill & Marsha Prestage, we still operate our business based on the family values instilled over 40 years ago. Today, we produce and process turkey and pork with a dedicated team of employees and growers across the South, the Southeast, and the Midwest. While Prestage Farms has grown and continues to change-always implementing new innovations in animal care, sustainability, and business operations-our commitment to responsibly producing top-quality turkey and pork endures.
What We Are Looking For

Prestage Farms is seeking a proactive and customer-oriented IT Support Specialist to join our team. The IT Support Specialist will be the first point of contact for employees experiencing IT issues, playing a crucial role in maintaining the operational efficiency of our IT infrastructure and ensuring user satisfaction across all levels of the organization.

Part-Time, Full-Time, and Intern applicants are encouraged to apply. All will be considered based upon qualifications.

Requirements
Responsibilities

Operational IT Support
  • Provide timely and effective support for day to day IT related business problems, including but not limited to hardware, software, network, and other system related issues
User Support
  • Act as the primary contact for all IT support tickets submitted by employees
  • Asses, prioritize, and resolve issues directly or escalate to the appropriate technical teams when necessary
Ticket Management
  • Manage the IT support ticketing system, ensuring that all requests are accurately logged, prioritized according to their urgency and impact on business operations, and resolved in a timely manner
Issue Diagnosis and Resolution
  • Troubleshoot and diagnose IT issues, employing a systematic approach to problem-solving
  • Collaborate with IT and development teams to implement effective solutions
Documentation and Knowledge Sharing
  • Maintain comprehensive documentation of all IT issues, actions taken, and resolutions
  • Contribute to the IT knowledge base by creating user guides, FAQs, and troubleshooting procedures to assist in resolving future issues more efficiently
Collaboration
  • Work closely with various departments to understand their IT needs, providing solutions that support and enhance business processes
Qualifications
  • High School or GED required, but some college education in Information Technology, Computer Science, or a related field is preferred
  • Relevant technical certifications and training are highly regarded
  • Proven experience in an IT support role with a strong understanding of IT operations, systems, and technologies
  • Familiarity with desktop and server operating systems, networking, and common office software
  • Experience with IT ticketing systems and an understanding of ITIL principles is a plus
  • Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve a wide range of technical issues
  • Excellent verbal and written communication skills, with the ability to explain technical concepts in an easily understandable manner
  • A strong focus on customer service, with a patient and friendly approach to support and training users
  • Ability to adapt to changing technologies and learn new skills as required by the evolving IT landscape
Benefits
What We Offer at Prestage Farms
  • A dynamic and supportive work environment where you can grow your technical and customer service skills
  • The opportunity to play a key role in the operational efficiency and success of our IT infrastructure
  • A competitive salary and benefits package, along with opportunities for professional development and advancement
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

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