Client Services/Infrastructure Support Specialist

1 month ago

Clinton, Iowa, United States Hamilton College Full time

Provide courteous and timely support to Library and Information Technology (LITS) and the Hamilton College community covering a wide range of computing and infrastructure related technical issues. Areas of support include, but are not limited to: hardware/software, network connectivity, identity management, and proper use of technology resources. The position assists student workers in servicing client requests and serves as an escalation point as needed for problem resolution.

Hamilton is deeply committed to diversity, equity, inclusion, and accessibility. This position supports LITS in creating an accessible, supportive environment for an educational experience that recognizes diversity and cultural competence as integral components of academic excellence.

This is a nonexempt position with a pay range of $ $32.00 per hour.

Client Services Support

Serves as a technical support provider for the Hamilton Community

Support duties include:

a. Triage and Troubleshoot customer technical issues while providing top-notch customer service in all interactions.;

b. Provide timely assistance by meeting our customers where they are - in person, email, phone or via remote assistance software.

c. Research problems that cannot be easily resolved. Share findings with the team and others in LITS as appropriate.

d. Record follow ups in ticketing software with appropriate attention to detail and in a timely manner;

e. Provides technical assistance to Help Desk student employees (Tier 1) and assumes responsibility for tickets escalated to Tier 2;

f. Uses good judgment and decision making to ensure compliance to standards and policies;

g. Maintains an advanced understanding of existing campus technologies and stays informed on emerging technology trends and tools;

h. Contributes to a service culture that includes: treating customers with respect, listening actively and politely, engaging in effective communication and promoting customer self-sufficiency;

i. Authors and/or contributes to Help Desk related technical support documentation (e.g. documents, web pages, knowledge base).

j. Demonstrated ability to concisely convey technical information (oral or written) in a manner easily understood.

k. Ensures timely completion of work and confirms that outcomes are fully documented and communicated to the client;

l. Regularly participates in team and department meetings and contributes to Help Desk team projects and specially assigned responsibilities;

m. Actively supports information security initiatives managed by LITS. Demonstrates an understanding of related policies and fully adheres to them. Remains current in desktop computer security, virus/spyware prevention and remediation. Regularly assists with review of available tools (e.g. anti-virus software, anti-malware software, etc.).

Infrastructure Support

  1. Serves as an Infrastructure technical support specialist assisting other Infrastructure units in project work or daily service tasks. The infrastructure support is designed to deepen support knowledge of backend systems/operations and may include: a. Assisting in day to day service requests across the unit. b. Assisting in operational tasks/projects such as: i. computer imaging and deployment ii. printer deployment iii. software installation, testing and support iv. network configuration, monitoring and troubleshooting

  • Social Science Empirical Research Specialist

    3 weeks ago

    Clinton, Iowa, United States Hamilton College Full time

    DetailsPosted: 19-Nov-23Location: Clinton, New YorkSalary: OpenCategories:Academic/Faculty AffairsStaff/AdministrativeInternal Number: E22606B7-2C59-440E-BC2CE3C8745FEF87The Social Science Empirical Research Specialist works with faculty to support student learning of data research techniques and statistical analysis as used in the social sciences. The...

  • Social Science Empirical Research Specialist

    3 weeks ago

    Clinton, Iowa, United States Hamilton College Full time

    DetailsPosted: 26-Nov-23Location: Clinton, New YorkSalary: OpenCategories:Academic/Faculty AffairsStaff/AdministrativeInternal Number: 93962AFF-1E1A-4C05-B9E440A08D92205BThe Social Science Empirical Research Specialist works with faculty to support student learning of data research techniques and statistical analysis as used in the social sciences. The...

  • Clinical Specialist

    21 hours ago

    Clinton, Iowa, United States MEDSTAR HEALTH Full time

    Functions as a clinical expert and health care provider, educator, collaborator, consultant, leader and researcher for a specific patient population or specialty topic. Uses a framework for professional evidence-based nursing practice within three spheres of influence: patient/family, nursing, and system/organization. Acts as a consultant to address complex...

  • Medical Support Assistant

    2 days ago

    Clinton, Iowa, United States Department Of Veterans Affairs Full time

    Summary The Medical Support Assistant (MSA) coordinates administrative and team support in a wide variety of basic administrative functions. The incumbent is considered the team's authority on clerical and administrative issues and will keep them informed of regulations, policies, procedures regarding eligibility and benefits, clinic management, statistical...

  • Security Officer

    1 month ago

    Clinton, Iowa, United States GardaWorld Security Services Full time

    Job Summary JOB SNAPSHOTFull-Time Security Officer - Daily Pay AvailableJob Title: Security OfficerLocation: Clinton, IAEnvironment: IndustrialPay Rate: $18.00 hr. General Job Functions: Control Access to the facility, observe and report any issues.Shift & Hours: 4:00 pm to 4:00 am - 3 days one week and 4 the next with 8 hours overtime each week working 4...

  • support nurse

    2 days ago

    Clinton, Iowa, United States Liberty Healthcare Management Full time

    Liberty Cares With Compassion $20,000 Sign on Bonus At Liberty Healthcare and Rehabilitation Services, we promote a challenging, but rewarding opportunity in a caring environment. We are currently seeking an experienced: SUPPORT NURSE - LPN Full Time, Days Job Description:Assist in assuring the best patient care possible by assisting nursing personnel...

  • Business Development Specialist

    1 week ago

    Clinton, Iowa, United States Magna International Inc. Full time

    Job Number: 66548 Group: Cosma International Division: Eaglebend Manufacturing Job Type: Permanent/Regular Location: CLINTON Group DescriptionCosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue...

  • Full Time Family Medicine Physician

    1 month ago

    Clinton, Iowa, United States ICAHN Rural Recruitment Full time

    Warner Hospital and Health Services is seeking a Family Medicine Physician. This is an exciting opportunity to become a part of a dynamic team at a designated Critical Access Hospital. Candidates are required to have strong skills to perform a wide variety of family medicine duties, seeing patients from pediatrics to geriatrics. The Family Medicine Physician...

  • PRN Critical Care APP

    4 weeks ago

    Clinton, Iowa, United States Medstar Health Full time

    PRN Critical Care APP- MedStar Southern Maryland Hospital MedStar Southern Maryland Hospital, a proud member of MedStar Health, is a 182-bed full-service acute care facility located 30 minutes South of D.C.We currently have a PRN APP opportunity to work in our critical care unit located in Clinton, MD. This position offers you the opportunity to work in a...

  • Medical Staff Coord

    2 weeks ago

    Clinton, Iowa, United States MEDSTAR HEALTH Full time

    The Medical Staff Coordinator's role fills a vital role as a resource to the senior administration and to medical staff leadership in the areas of: Practitioner Competency (credentialing and privileging), accreditation, regulatory, and internal compliance (to assure patient safety based on CMS, The Joint Commission, NCQA, andother accreditation and...

  • Hospitalist-Nocturnist in Clinton, North Carolina

    2 weeks ago

    Clinton, Iowa, United States Sampson Regional Medical Center Full time

    Sampson Regional Medical Center is seeking a board certified/board eligible Family Medicine or Internal Med-Peds Hospitalist Nocturnist to join its hospitalist service to work approximately 10-12 shifts a month. We seek a skilled and experienced physician who maintains a strong focus and commitment to providing outstanding and compassionate care to all...

  • Outpatient Psychiatry in North Carolina

    1 month ago

    Clinton, Iowa, United States ARCH Healthcare Full time

    ARCH Placement is looking for a Psychiatrist in Clinton, North Carolina who will provide evaluation and treatment for psychiatric disorders in a community outpatient setting. Enjoy a weekday schedule, with half days on Friday and remote options.Essential Duties: Reviews and approves psychological assessment, treatment plans and goals. Orders or executes...

  • Data Analyst

    5 days ago

    Clinton, Iowa, United States Compass Health Network Full time

    Compensation: $17.89/hourThe Healthcare Home Care Coordinator is responsible for gathering, researching, analyzing and reporting data for the Healthcare Home Program. The Coordinators also provide administrative support to the Healthcare Home team.This is a full-time, benefit eligible position working Monday-Friday. *This is a Hybrid position....

  • Neurology Nurse Practitioner

    2 days ago

    Clinton, Iowa, United States Medstar Health Full time

    Neurology Nurse Practitioner – MedStar Southern Maryland Hospital Center, Clinton, MD.MedStar Medical Group offers a rewarding career with a unique patient population in Baltimore. Become part of an organization that welcomes your experience, input, and leadership—as a clinician and healthcare expert. We are looking for a nurse practitioner to join our...

  • Med/Peds opening: Clinton, NC

    1 month ago

    Clinton, Iowa, United States Archway Physician Recruitment Full time

    Med/Peds Nocturnist opening near Fayetteville, NC - Located in Clinton, NC - Fayetteville 35m - Full-time, permanent opening - Hospital-employed position - Must be BC/BE Family Medicine or Med/Peds - Approximately 10-12 shifts/monthHighlights Include: Rounding on Adult and Pediatric patients (great mix for individual who wants inpatient work and ability to...

  • Critical Care APP- MedStar Southern Maryland

    2 days ago

    Clinton, Iowa, United States Medstar Health Full time

    MedStar Health Medical Group offers a uniquely rewarding career in a major marketplace. Shape your future in health care in the kind of setting that's right for you and your practice. Become part of an organization that welcomes your experience, input, and leadership— as a clinician and healthcare expert.MedStar Southern Maryland Hospital Center is...

  • Critical Care APP- MedStar Southern Maryland

    2 days ago

    Clinton, Iowa, United States Medstar Health Full time

    Critical Care Medicine Advanced Practice Provider- MedStar Southern Maryland Hospital MedStar Health Medical Group offers a uniquely rewarding career in a major marketplace. Shape your future in health care in the kind of setting that's right for you and your practice. Become part of an organization that welcomes your experience, input, and leadership— as...

  • Critical Care APP- MedStar Southern Maryland

    2 days ago

    Clinton, Iowa, United States Medstar Health Full time

    Critical Care Medicine Advanced Practice Provider- MedStar Southern Maryland Hospital MedStar Health Medical Group offers a uniquely rewarding career in a major marketplace. Shape your future in health care in the kind of setting that's right for you and your practice. Become part of an organization that welcomes your experience, input, and leadership— as...

  • Unqork Solution Architect

    2 weeks ago

    Clinton, Iowa, United States Cognizant Technology Solutions Full time

    Position Title: Unqork Solution ArchitectLocation: Lebanon, NJ About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient...

  • Assistant Professor of Government

    3 weeks ago

    Clinton, Iowa, United States Hamilton College Full time

    DetailsPosted: 26-Nov-23Location: Clinton, New YorkSalary: OpenCategories:Academic/FacultyInternational Affairs/StudiesInternal Number: B699D51F C-AAF1943D3C0311F9The Government Department at Hamilton College invites applications for three tenure-track positions at the rank of Assistant Professor, beginning July 1, 2024. The new hires will collectively...